, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Personable Customer Service professional offering over 28 years of experience resolving account and service concerns for multiple industry. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Skills
Documentation and reporting
Customer support
Verbal and written communication
Client communication
Problem-solving skills
Inbound phone calls
Performance improvement
Logging call information
Cash Handling
Gathering information
Call center operations
Payment processing
Customer service optimization
Microsoft Office
Complaint resolution
Quality assurance
Work History
Server, 09/2019 - 03/2020 The One Group – Kansas City, MO,
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Greeted and maintained relationships with regular customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Prepared beverages and filled food orders for customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Head Cashier, 10/2017 - 12/2018 C-A-L Ranch – Tooele, UT,
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Resolved escalated customer disputes with special actions such as discounts.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Educated customers on promotions to enhance sales.
Increased customer loyalty and retention.
Directed team of 30 cashiers to maximize performance and deliver exceptional service to every customer.
Oversaw group of 30 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Served needs of more than 150+ customers in busy home improvement environment.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Evaluated professionalism of checkouts every month and kep team members on top of cleaning tasks.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Received and processed customer payments.
Assisted customers by answering questions and fulfilling requests.
Monitored self-checkout systems and provided assistance or intervention where required.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Department Head, 01/2019 - 07/2019 Ocean State Job Lot – Franklin Park, NJ,
Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
Served needs of 100+ customers per day as head of skilled Cards and Party team.
Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Communicated with managers of other departments to maintain transparency.
Rotated merchandise and displays to feature new products and promotions.
Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Education
Diploma: General Studies, Expected in 06/1993 - Castle High School - Newburgh, IN GPA: Status -
: Business Management, Expected in - Indiana Wesleyan University - Marion, IN GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.