LiveCareer-Resume

server resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Dedicated server with 6 years experience of outstanding service and unforgettable guest experiences. Highly adaptable with an affinity for building genuine connections. Friendly and upbeat, reliable, punctual, with strong problem solving techniques. Knowledgeable in wine pairings, cocktails, and craft beer. Experienced in managing large-scale events and intimate gourmet dining. A true team leader focused on coaching staff, boosting volume and increasing sales opportunities.

Skills
  • Team member training
  • Strong communication skills
  • Craft beer, spirits, and wine expertise
  • Banquet coordination
  • High-volume dining
  • Point of sale knowledge
  • Customer service expertise
  • Menu memorization
  • Food and beverage pairings
  • Multitasking
Education
East Los Angeles Performing Arts Academy Magnet Los Angeles, CA Expected in 2016 High School Diploma : - GPA :
East Los Angeles College Monterey Park, CA Expected in 04/2018 : - GPA :
Work History
Sagora - Server
Tulsa, OK, 01/2019 - 03/2020
  • Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
  • Offered knowledgeable suggestions about cocktails that are expertly prepared. Learned seasonally driven syrups, infusions and jams daily. Offered extensive and accessible wine pairings to guests with discerning tastes.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Arranged tables for guest and followed established preparation procedures. Worked efficiently per shift to keep dining room and work areas clean.
  • Maintained exceptional and unforgettable service, offered guest an outstanding experience to insure and foster repeat business.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Sagora - Server
Fort Worth, TX, 09/2018 - 01/2020
  • Maintained proficient knowledge of menu items, garnishes, ingredients and preparation methods, including daily specials.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences, suggested wine pairings to go with specific menu items.
  • Extensive knowledge on the 8 different cuts of beef available for sell.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Ran food from chefs to guest tables including dishes that required special serving techniques.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Managed and served multiple events throughout 7 banquet spaces, including weddings, reunions and corporate meetings, holiday parties.
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Strategically timed check-ins with customers providing complimentary bread and water, insisted with fresh linen if necessary and clean silverware with every entree.
Oakmont Management Group - Lead Server
Camarillo, CA, 11/2016 - 03/2020
  • Managed food resources and alcoholic beverages, memorized orders and wrote patron’s food orders. Worked with POS system to place orders, collected credit cards for open tabs, managed cash transactions.
  • Served high volume company parties, cooperate gatherings, birthday, events, and reservations in a 50,000 sq ft. establishment.
  • Provided outstanding service standards in a fast paced and friendly manner, receiving exceptional feedback from guest and maintained relationships with all regulars.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Oversaw daily operations of all members of service team, including delegating tasks, made schedule and daily sections for all server employees for the week.
  • Checked identification to enforce age requirement for alcoholic beverages. Monitored guests for intoxication, contributing to safe and welcoming environments for all patrons.
  • Assisted with bartend duties during high-volume shifts.
  • Applied comprehensive knowledge of alcohol, beer and wine and appropriate upselling, increasing daily beverage sales by 15%.
  • Received on going compliments by upper management and staff. While receiving daily rewards for up selling, reaching highest numbers of sales per shift.
Sagora - Server
Melbourne, FL, 01/2014 - 12/2015
  • Created orders, documented special requests and kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

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Resume Overview

School Attended

  • East Los Angeles Performing Arts Academy Magnet
  • East Los Angeles College

Job Titles Held:

  • Server
  • Server
  • Lead Server
  • Server

Degrees

  • High School Diploma

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