server resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skills
Effective customer upselling
Menu memorization
Food safety understanding
Table setting arrangements
Automated Dialer Experience
Skip Tracing
Persuasive Negotiation
Financial Documentation
Managing Delinquent Accounts
Payment Scheduling
Attention to Detail
Data Entry
Understanding of Insurance Options
Customer Service
Friendly, Positive Attitude
Computer Skills
Microsoft Office
Education and Training
Sullivan UniversityLouisville, KYExpected in ā ā:Accounting And Business Management - GPA:
Experience
St. Hope Public Schools - Server Sacramento, CA, 06/2020 - 04/2022
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Resolved customer concerns with friendly and knowledgeable service.
Stafford Healthcare - Server Sumner, WA, 10/2013 - 03/2020
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Served food and beverages to patrons and immediately remedied issues with orders.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Trained new employees on restaurant procedures and plating techniques.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Addressed complaints to kitchen staff and served replacement items.
Cleaned tables and chairs to prepare dining area for next customers.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Stocked server areas with supplies before, during and after shifts.
Resolved customer concerns with friendly and knowledgeable service.
Developed strong and lasting resident relationships.
University Health Care System - Collections Representative Evans, GA, 08/2008 - 12/2010
Consulted with customers to resolve service and billing issues.
Navigated through computer systems to review information and respond appropriately to callers.
Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Updated customer accounts, addresses and contact information within call management databases.
Advised debtors on payment options and set up payment plans.
Reasoned with customers and attempted to negotiate full balance payments.
Handled irate customers smoothly to achieve performance targets.
Handled contracts and payments on accounts.
Used effective questioning techniques to clarify why debtors were delinquent.
Entered customers' financial status information into system.
Utilized skip tracing resources to complete background checks and loan documents.
Upheld privacy and security requirements for customer information.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Processed payments over phone and set up recurring drafts.
Received payment and posted to appropriate customer accounts.
St. Joseph's Hospital And Medical Center - Unit Secretary/Admitting Clerk City, STATE, 07/2006 - 03/2008
Checked patient information and insurance coverage.
Coordinated patient paperwork and charts.
Determined charges and collected co-pays.
Managed patient admissions and discharge from hospital to home care, extended care facility or self-care.
Verified schedules and arrival times.
Completed registrations for laboratory work, surgical procedures and radiology.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
Helped patients complete paperwork and explained processes and procedures.
Managed incoming telephone calls, took messages and directed callers to personnel.
Transcribed physicians' notes and entered data into electronic chart management software.
Prepared new charts, updated existing charts and managed records transfers between offices.
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