LiveCareer-Resume

server resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

High-energy, hardworking customer service professional with 15 years of experience in the service industry. Nine years of FINE DINING experience with sommelier training. People-oriented and dependable professional with strong dedication to providing an exceptional experience for customers while cultivating a positive image of the company. Proven ability to listen attentively, solve problems quickly and efficiently, as well as create high-quality professional relationships with all customers and coworkers.

Education and Training
Coastal Carolina University Conway, SC Expected in 05/2011 Bachelor of Arts : Communications - GPA :
Skills
  • Fine Dining Customer Service
  • Liquor, Wine and Food Service
  • Point of Sale (POS) System Operations
  • Wine Pairings
  • Effective Customer Upselling
  • High-Volume Dining
  • Menu Memorization
  • Upselling and Cross Selling
  • Specials Promotion and Upselling
  • Relationship Building
  • Menu Recommendations
  • Verbal and Written Communication
  • Conflict and Complaint Resolution
  • Service-Oriented
  • Team Player
  • Workflow Coordination
  • Point of Sale Systems
  • High Volume Dining
  • Staff Training
  • Customer Service and Rapport
  • Warm and Friendly
  • High Energy and Stamina
Experience
Chestnut Knoll Personal Care And Memory Care - Server
Boyertown, PA, 01/2018 - 04/2021
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.
  • Informed customers of daily specials and signature menu items.
Chestnut Knoll Personal Care And Memory Care - Server
Boyertown, PA, 03/2016 - 01/2018
  • Fine Dining
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
Chestnut Knoll Personal Care And Memory Care - Server
Boyertown, PA, 05/2012 - 03/2016
  • Fine Dining
  • Sommelier training everyday during pre-shift meetings.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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Resume Overview

School Attended

  • Coastal Carolina University

Job Titles Held:

  • Server
  • Server
  • Server

Degrees

  • Bachelor of Arts

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