Dynamic [Job Title] with [Number] years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Skills
Buffet setup and takedown
Wine pairings
Menu memorization
Liquor, wine and food service
Menu knowledge
Effective customer upselling
Dining customer service
Dish preparation
Price memorization
Check payment processing
Special dietary requirements
Table setting arrangements
High-volume dining
Table Bussing
Food inspection
Food safety understanding
Hors d'oeuvres service
Point of Sale (POS) system operations
White glove service
Safe food handling
Dining crew workflow optimization
Seating assignment preparation
Sales Techniques
Quality control
Regulatory compliance
Service prioritization
Education and Training
Benton High SchoolBenton, ILExpected in 06/1992 ā āHigh School Diploma: - GPA:
Rend Lake CollegeIna, ILExpected in ā ā: - GPA:
Experience
Hard Rock Hotels And Casinos - Server Hollywood, CA, 08/2019 - 08/2020
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Partnered with host, bus person and cook to efficiently serve food and beverages.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Calculated charges, issued table checks and collected payments from customers.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Processed customers' payments and provided receipts.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Prepared and served cold, hot and [Type] beverages to guests.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Lincoln Property Company, Inc. - Stock Personnel Chanhassen, MN, 09/2017 - 08/2019
Conveyed inventory levels and processes to internal and external customers to meet diverse requirements and smooth process flow.
Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Rend Lake Resort - Assistant Manger City, STATE, 08/2011 - 05/2018
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
Cultivated customer loyalty by training team members in industry-leading service standards.
Supported sales management initiatives to optimize business development.
Delegated daily tasks to team members to optimize team productivity.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Completed inventory audits to identify losses and project future demands.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Evaluated employee performance and developed improvement plans.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Enhanced sales by implementing merchandising and promotional improvements.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
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