LiveCareer-Resume

server resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Website, Portfolio, Profiles
  • https://rdClaire616.myportfolio.com/
Professional Summary

Dependable and driven Bartender/ Shift Manager, currently attending school for music business, maintaining a 4.0 GPA while working 40 hour work weeks. Well-versed in assisting wait staff with drinks and food orders with an independent approach to handling high-volume customers. Excellent relationship-builder and multitasker always ready to support team needs. Familiar with fast-paced banquet events and casual-dining service, including multi-course meals and complimentary bar.

Skills
  • Critical thinking
  • Attention to detail
  • Strong communication skills
  • Problem-solving
  • Adaptability
  • Thrives in fast-paced environment
  • Multitasking
  • Quick learner
  • New Hire Training
Work History
Server, 08/2021 to Current
Carino's Italian RestaurantWaxahachie, TX,
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server, 03/2021 to 06/2021
Carino's Italian RestaurantAmmon, ID,
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Greeted and maintained relationships with regular customers.
Shift Manager/ Bartender, 09/2019 to 03/2021
Belmond LtdSanta Barbara, CA,
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Maintained accurate cash drawer of $250 per shift.
  • Handled $1,000 cash on daily basis, which built trustworthiness and loyalty with owners.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Head Bartender, 11/2018 to 09/2019
Iron Hill BreweryWilmington, DE,
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Completed weekly stock inventories to identify and address issues negatively impacting controls.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Kept bar presentable and well-stocked to meet all customer needs.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Tended bar at special events and directed team to provide exceptional service for weddings, business meetings and society gatherings.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Trained multiple new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
  • Collected and authorized payments of guests.
  • Maintained accurate cash drawer of $500 or more per shift.
Banquet Server, 06/2018 to 12/2018
Belmond LtdCharleston, SC,
  • Adapted service based on customer requests and kitchen readiness.
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Smoothly circulated appetizer and drink trays around banquet events, offering selections to guests.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Arranged linens and table settings according to seating plan and event theme.
  • Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
Head Bartender, 10/2016 to 09/2017
Iron Hill BreweryLancaster, PA,
  • Collected and authorized payments of guests.
  • Followed alcohol awareness procedures for prevention of intoxicated guests.
  • Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
  • Trained numerous new bartenders on all aspects of the job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
  • Maintained an accurate cash drawer of $200 or more per shift.
  • Completed finishing touches such as garnishes on dishes before final delivery.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Maintained high standards of cleanliness and sanitation.
  • Maintained clean dining room, lobby and service areas at all times.
  • Consistently provided professional, friendly and engaging service.
  • Processed credit cards, checks, gift cards and coupons.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Banquet Server, 07/2016 to 02/2017
Carino's Italian RestaurantDowney, CA,
  • Examined trays to ensure they contained the required food items and transported them from the kitchen to the banquet hall.
  • Assisted with setup of the banquet hall and tables.
  • Monitored the banquet floor to respond to patron requests for food and drinks, fill empty water glasses and clear unwanted dishes.
  • Applied wine and spirit expertise in making drink recommendations to patrons that paired with meals and appealed to their tastes.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Tended to the buffet and made sure food items were replenished.
  • Assisted with bussing and re-staging tables.
  • Precisely described menu items and special offerings and appropriately identified wine pairings.
  • Filled in by showing guests to their tables when the hostess was on break.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Routinely carried large loads of dishes to kitchen for washing.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Server, 06/2016 to 09/2016
Vail ResortsLewisberry, PA,
  • Delivered quality service by providing a warm and welcoming environment.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Stocked and maintained cleanliness of stations.
  • Precisely described menu items and special offerings and appropriately identified wine pairings.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Routinely carried large loads of dishes to kitchen for washing.
  • Upheld highest standard for cleanliness of glass and silverware.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Set dining tables according to type of event and service standards.
  • Served beverages, breads and butter and replenished items as necessary.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Head Server, 05/2013 to 06/2016
Buffalo Wild WingsCity, STATE,
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Consistently provided professional, friendly and engaging service.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Observed tables to promptly respond to requests and refill beverages.
  • Trained new managers on server duties as well as guest relations with tables.
Education
Bachelor of Arts: Music Business, Expected in 02/2023 to Full Sail University - Winter Park, FL
GPA:

Currently attending

  • Coursework in marketing, data analysis and reporting and business management
  • Awarded Course Director Award for Business Management
High School Diploma: , Expected in 2012 to Central High School - Philadelphia, PA
GPA:
Additional Information

Member of the National Society of Collegiate Scholars

GrammyU Member

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Resume Overview

School Attended

  • Full Sail University
  • Central High School

Job Titles Held:

  • Server
  • Server
  • Shift Manager/ Bartender
  • Head Bartender
  • Banquet Server
  • Head Bartender
  • Banquet Server
  • Server
  • Head Server

Degrees

  • Bachelor of Arts
  • High School Diploma

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