LiveCareer-Resume

server resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking person with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Sociable Server offering 10+ years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.

Skills
  • Performance Improvement
  • Effective Customer Upselling
  • Regulatory Compliance
  • Check Payment Processing
  • Menu Presentation
  • Table Setting Arrangements
  • Item Promotion
  • Relationship Management
  • Supply Restocking
  • Point of Sale (POS) System Operations
  • Food Inspection
  • Sales Techniques
  • Food Safety Understanding
  • Suggestive Selling
  • Food Running
  • Table Setting
  • Cash Handling
  • Ordering Procedures
  • Guest Relations Management
  • Food Delivery
  • Quality Control
  • Service Prioritization
  • Dining Customer Service
  • Order Accuracy
  • Safe Food Handling
  • Menu Memorization
  • Guest Engagement
  • Menu Knowledge
  • POS Operation
  • Positive and Professional
  • Order Management
  • Sales Expertise
Experience
Server , 02/2018 - 04/2023
Keystone Villa At Fleetwood Blandon, PA,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Responded to ad hoc cleaning duties at end of shift.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Greeted customers, answered questions and recommended specials to increase profits.
Lead Supervisor, 04/2020 - 06/2022
My Choice Family Care La Crosse, WI,
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Supervised, trained and guided team by coaching on daily activities.
  • Enforced rules and procedures for accuracy, efficiency and safety.
  • Communicated daily schedule and delegated work to employees.
  • Monitored daily operations for quality and adherence to work order specifications.
  • Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
  • Complied with company policies, objectives and communication goals.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Coached staff members to develop long-term career goals.
  • Responded to customer questions regarding products, prices and availability.
Assistant Manager, 04/2018 - 09/2021
Papa John's Northville, MI,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
General Manager of Food Service, 04/1998 - 05/2009
Denny’s Restaurant City, STATE,
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Supervised portion control and quantities of preparation to minimize waste.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Investigated and resolved customer complaints concerning food quality and service.
  • Trained and mentored up to 10+ new employees each quarter.
  • Adhered to company food, safety, quality and sanitation policies.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Prepared and led food service training programs to teach staff various tasks.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Coordinated maintenance and repair of food service equipment.
  • Served customers by phone to take orders and answer product or service questions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Delegated work to staff, setting priorities and goals.
Education and Training
High School : , Expected in
-
Margarita Janer - Puerto Rico,
GPA:
Status -

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Resume Overview

School Attended

  • Margarita Janer

Job Titles Held:

  • Server
  • Lead Supervisor
  • Assistant Manager
  • General Manager of Food Service

Degrees

  • High School

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