Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Dining area maintenance
Point of sale operation
Beverage preparation
Sales expertise
Order Accuracy
Menu Memorization
Hospitality Service Expertise
Food Sales and Promotion
Daily Specials Memorization
Bill Computation
Item promotion
Cash Handling
Effective prospecting
Scripted calls
Sales proficiency
Product and service knowledge
Outbound and inbound calls
Telemarketing expertise
Complaint resolution
Professional communication
Results-driven
Documentation
Cold Calling
Appointment Scheduling
Tenacious
Work History
01/2015 to 10/2016
ServerNorth Italia – King Of Prussia, PA,
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
Cultivated warm relationships with regular customers.
Prepared beverages and filled food orders for customers.
Increased sales significantly by upselling higher-end products to customers.
Noted special patron requests and followed up with kitchen to confirm delivery.
Bussed and reset tables to keep dining room and work areas clean.
Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
Worked with POS system to place orders, manage bills and handle complimentary items.
Used slow periods to restock supplies, ice, trays and delivery bags.
Checked identification for minimum age for sale of alcoholic beverages.
Explained menu items and suggested appropriate options for food allergy concerns.
Kept register accurate through correct billing, payment processing and cash management practices.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness.
Stayed up-to-date on menu changes to help customers make food choices.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic restaurant while maintaining calm, professional demeanor.
Answered customers' questions, recommended items and recorded order information.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Trained incoming staff on restaurant practices and procedures.
02/2012 to 12/2012
Custodial WorkerTulare County – Visalia, CA,
Worked with park managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Responded immediately to calls from personnel to clean up spills and wet floors.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Operated compactors and balers to discard cardboard boxes and trash.
Cleaned, vacuumed and dusted all areas of park to maintain organized, professional appearance for employees and clients.
Maintained floor cleaning and waxing equipment.
Trained junior maintenance professionals on correct repair and cleaning procedures.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Promoted building security by locking doors and checking electrical appliances for safety hazards.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Collected trash and emptied receptacles and recycling containers.
Supervised supplies in inventory and submitted reorder requests.
Collected, sorted and transported recyclable materials.
Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
Inspected facility and grounds and picked up any trash.
Checked in and stocked inventory throughout facility.
Kept janitorial closets clean and organized.
01/2012 to 12/2012
Customer Service RepresentativeChampion Home Builders – Claysburg, PA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Regularly exceeded daily sales and product add-on quotas.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Answered constant flow of customer calls with minimal wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Recorded actions taken, issues resolved and imporant information to effectively manage customer accounts.
Cross-trained and provided back up for customer service managers.
Responded proactively and positively to rapid change.
Trained new personnel regarding company operations, policies and services.
Promoted available products and services to customers during service, account management and order calls.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promptly responded to inquiries and requests from prospective customers.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sought ways to improve processes and services provided.
Maintained up-to-date knowledge of product and service changes.
Exhibited high energy and professionalism when dealing with all levels of clients and staff.
01/2011 to 11/2011
Phone Sales RepresentativeSunpro – Charlotte, NC,
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Overcame objections using friendly, persuasive strategies.
Skilled at client management software and computer dialing.
Opened new accounts and documented personal, demographic and payment information in system.
Recorded contact information of customers and potential customers.
Set up appointments with interested customers according to schedule availability.
Assisted with training and orientation of new employees.
Answered inbound telephone calls from interested customers.
Performed cold calling and outreach to build sales pipeline.
Answered questions with knowledgeable responses.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Provided information about available products and services including membership details and purchase advantages.
Displayed excellent sales skills and understanding of such skills.
Escalated concerns or problem calls to management staff.
Troubleshot any issues and escalated issues to proper department.
Answered calls, took messages and transferred calls to appropriate individuals.
Education
Expected in to to
No Degree: Biotechnology Central Georgia Technical College - Macon, GA GPA:
Expected in 06/2010 to to
High School Diploma: River Ridge High School Adult Education - New Port Richey, FL GPA:
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