j.Having worked in customer relations in my ninteen years of work, I have gained a skillful array of qualifications that include professonalism when dealing with customers and meeting their wants and needs. I am proficient yet receptive to the needs of clients. I have a strong interpersonal working relationship with current and potential clients. I pride myself in my ability to efficiently multi-task as well as focus on given tasks and deadlines. I am very knowledgeable in the equipment of Black Diamond as I have purchased, used and competed in rock climbing at RockCreation. I have also purchased several other Black Diamond equipment and gear. My core strengths include strong organizational skills, and have consistently been a top sales performer. I am an adaptive team player with exceptional organizational skills and flexible and confident in managing and multi-tasking efficiently in demanding or high stress situations. I am a client relations specialist with meticulous attention to detail and continuously focused on customer satisfaction. Prioritization has been a necessity and useful tool in my career growth. Telephone skills, account management, time management and being skilled at multi-tasking are qualities I take pride in. I am deadline-oriented, and am accomplished with customer relations. I am well versed in assisting customers over the phone regarding store operations, products knowledge, current promotions and orders. My leadership skills have served as a key contributing factor to fellow colleagues in building a cohesive working enviornment. I achieve and perform all transactions in a cordial, efficient and professional manner. I maintain patience and thoroughness in training new employees. My communication with customers regarding orders, comments and complaints are a high priority as to maintain a strong relationship with new and returning customers as well as quality and assurance of consistent, correct orders.
Strong organizational skills.
Top sales performer.
Adaptive team player.
Client relations specialist.
Meticulous attention to detail.
Focused on customer satisfaction.
Customer Interface.Greeted customers upon entrance and handled cash and credit transactions. Maintained personal working relationships with new or returning clients as to provide a positive and higher personable repoir. Assisted customers over the phone regarding store operations, products, current promotions, handled special orders and notified potential clients/buyers of similar products with new and improved upgrades, thus increasing company revenue and client satisfaction. Exceptional leadership skills. Served as key contributing member to Leadership team.
Performed all transactions in a cordial, efficient and professional manner. Trained new employees. Communicated with customers regarding orders, comments and complaints. Ensured all team members were following the companies established guidelines, procedures and policies. Anticipated customers additional needs and responded promptly to their requests. Maintained a positive and productive working environment with fellow co-workers. I would set weekly goals, rewarding those who would attain set goals. In turn productivity increased, waste and human error decreased.
02/2015 to 12/2015
ServerLegends Bar and Grill － Salt Lake City, Utah
Worked as s lead server and aided in the proper training procedures and policies to fellow co-workers.
Maintained a strong working relationship with regular patrons.
Efficient at multi-taskings Work well in high stress situations.
02/2012 to 11/2014
Lead ServerThe Cheesecake Factory － Salt Lake City, Utah
Earned a reputaion as being a valuable and cooperative co-worker by being fair, honest and helping others.
I effectively resolved conflicts in a timely, appropriate manner.
Very effeciant in stressful situations.
Ability to multi-task and take on extra tasks to make the team flow more cohesively.
Was promoted to Certified Lead trainer after three months of employment.
02/2006 to Current
Total Plumbing and Heating － Salt Lake City, Utah
Accounting and Finance; Accounts payable and recievable.
Executed accounts receivable reporting enhancements and reconciliation procedures.
Managed accounting operations, accounting close, account reporting and reconciliations.
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Assisted in the creation of vendor contracts for outside vendors.
Renegotiated payment terms with dozens of suppliers.
Verified details of transactions, including funds received and total account balances.
Payed quarterly taxes, payroll and insurances.
Handled marketing for the company
Created bids and invoices for potential clients or currents clients wanting to remodel.
Handled all correspondence with suppliers, contractors, and clients
Organized all business paperwork
Set and maintained a monthly Budget
Inventoried all supplies and material.
In doing several of the above mentioned I was able to increase the companies profits by 65% the first year in business and in turn the company grew at a steady rate thereafter.
Scheduled jobs accordingly and ensured the employees were staying on task to provide consistent, quality, afforable work.
High School DiplomaViewmont High School － Bountiful, Utah
General educational studies
GeneralsUtah Valley University － Orem , UtahStudied general academics
Associate of Applied Science: Homeland Security/Emergency ManagementHomeland Security/Emergency Management EMT Certificate,Coursework in Fire and Emergency Management Coursework in Health Science and Nursing Coursework in Marketing and Communications Volunteered with Furburbia.I have volunteered with an organization that aided and set forth informational and helpful guidelines and phamplets to follow for families that have suffered a tragic loss. I volunteer in helping clean public parks in my neighborhood. I also donate food to needy families. Twice a month I volunteer at a food pantry. Every so often I go on ride-alongs with Davis County Sheriff's Office.