Motivated food serving professional with 3+ years food and beverage experience in casual dining. Server/bartender skilled in exceeding sales goals and restaurant expectations by expanding client base and maintaining high standards of customer service. Expert in delivering support services and resolving customer complaints. Trained in Microsoft Word and Excel.
Cheerful and energetic
MS Office proficient
Superior communication skills
Math calculations aptitude
Superior organization skills
Strong customer relationship builder
Exceptional customer service
Strong work ethic
Dependable and reliable
Ability to handle fast-paced environment
Excellent guest service skills
Server Bartender06/2017 to 01/2018Haven Bar And LoungeJohnstown, PA
Delivered exceptional, friendly and fast service.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Consistently adhered to quality expectations and standards.
Server10/2016 to 05/2017Alioto's Restaurant & Sports BarEtna, PA
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Effectively used items in stock to decrease waste and profit loss.
Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Server07/2014 to 10/2016Emiliano's Mexican Restaurant & BarPittsburgh, PA
Answered questions about menu selections and made recommendations when requested.
Maintained a professional tone of voice and words at all times, including during peak rush hours.
Welcomed and acknowledge all guests in a friendly, service-oriented manner.
Completed opening and closing checklists according to set standards.
Provided high quality service.
Education and Training
Psychology2017Community College of Allegheny County - Allegheny CampusPittsburgh, PA, United States
Majored in Psychology
Coursework in Counseling and Social Work
High School Diploma2014Hampton High SchoolHampton Township, PA, United States
I am a hard-working individual with a professional and friendly attitude. Due to many years in the restaurant business, I am equipped with excellent communication skills, dependability and integrity. I am very approachable and friendly towards customers. I always give my best to ensure the customer a satisfying and fulfilling experience. I am eager to start a new career in banking so I can prove my service toward the customer base. I am skilled in Microsoft Office and am willing to learn any other computer formats.