LiveCareer-Resume

server bartender resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills
  • Customer Feedback
  • Customer Interaction
  • Client Relationships
  • High-Volume Environments
  • Conflict Resolution Techniques
  • Calm and Professional Under Pressure
  • Team Goals
  • Sales and Upselling
  • Clerical Support
  • Management Abilities
  • Policy and Procedure Adherence
  • Issue and Complaint Resolution
Work History
Server/Bartender, 11/2022 - 01/2023
Landry's , , Gulfport, MS
    • Cultivated warm relationships with regular customers.
    • Worked with POS system to place orders, manage bills and handle complimentary items.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
    • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
    • Kept register accurate through correct billing, payment processing and cash management practices.
    • Used slow periods to restock supplies, ice, trays and delivery bags.
    • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
    • Checked identification for minimum age for sale of alcoholic beverages.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
    • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Assistant Manager, 10/2021 - 11/2022
Northern Tool , , Gulfport, MS
  • Delegating responsibilities and supervising business operations
  • Maintaining knowledge and skills for baker and driver positions and filling in as necessary
  • Hiring, training, motivating, and coaching employees as they provide attentive, efficient customer service, assess employee performance, and provide helpful feedback and training opportunities
  • Ordered and stocked store merchandise
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Resolving conflicts or complaints from customers and employees
  • Generating reports and presenting information to upper-level managers or other parties
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
Food Service Manager, 04/2021 - 08/2021
Legacy Traditional Schools , , Thibodaux, LA
  • Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis
  • Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance
  • Schedule staff hours and assign duties
  • Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
  • Ensure that all products are received in the correct unit count and condition and that deliveries are performed in accordance with the restaurant's receiving policies and procedures
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Ensure compliance with all federal, state, county, and municipal regulations that pertain to the health, safety, and labor requirements of the restaurant, employees, and guests.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Cashier/Waitress/Trainer/Line cook, 04/2018 - 02/2021
Big Mike's BBQ Smokehouse , , Houma, LA
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Trained new hires in customer service, food preparation, and restaurant procedures.
  • Followed food safety protocols and best practices as instructed by ServSafe training.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru, and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
Education
High School Diploma: , Expected in 05/2017
-
South Terrebonne High School - Bourg, LA,
GPA:
Status -

GPA: 3.5, while Playing Volleyball, Softball, and Basketball for school.

Additional Information
  • AWARDS, Awarded Employee of the year in 2020 at Big Mike's BBQ Smokehouse of Houma
Certifications
  • Certified Food Protection Manager, ServSafe National Restaurant Association - 5/24/2021-5/24/2026
Skills
  • Customer Feedback
  • Customer Interaction
  • Client Relationships
  • High-Volume Environments
  • Conflict Resolution Techniques
  • Calm and Professional Under Pressure
  • Team Goals
  • Sales and Upselling
  • Clerical Support
  • Management Abilities
  • Policy and Procedure Adherence
  • Issue and Complaint Resolution
Work History
Server/Bartender, 11/2022 - 01/2023
Hibachi Ninja ,
    • Cultivated warm relationships with regular customers.
    • Worked with POS system to place orders, manage bills and handle complimentary items.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
    • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
    • Kept register accurate through correct billing, payment processing and cash management practices.
    • Used slow periods to restock supplies, ice, trays and delivery bags.
    • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
    • Checked identification for minimum age for sale of alcoholic beverages.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
    • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Assistant Manager, 10/2021 - 11/2022
Crumbl Cookies ,
  • Delegating responsibilities and supervising business operations
  • Maintaining knowledge and skills for baker and driver positions and filling in as necessary
  • Hiring, training, motivating, and coaching employees as they provide attentive, efficient customer service, assess employee performance, and provide helpful feedback and training opportunities
  • Ordered and stocked store merchandise
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Resolving conflicts or complaints from customers and employees
  • Generating reports and presenting information to upper-level managers or other parties
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
Food Service Manager, 04/2021 - 08/2021
Big Mike's BBQ Smokehouse ,
  • Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis
  • Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance
  • Schedule staff hours and assign duties
  • Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
  • Ensure that all products are received in the correct unit count and condition and that deliveries are performed in accordance with the restaurant's receiving policies and procedures
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Ensure compliance with all federal, state, county, and municipal regulations that pertain to the health, safety, and labor requirements of the restaurant, employees, and guests.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Cashier/Waitress/Trainer/Line cook, 04/2018 - 02/2021
Big Mike's BBQ Smokehouse ,
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Trained new hires in customer service, food preparation, and restaurant procedures.
  • Followed food safety protocols and best practices as instructed by ServSafe training.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru, and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.

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Resume Overview

School Attended

  • South Terrebonne High School

Job Titles Held:

  • Server/Bartender
  • Assistant Manager
  • Food Service Manager
  • Cashier/Waitress/Trainer/Line cook

Degrees

  • High School Diploma

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