, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Sociable and skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking. Well-versed in managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Reliable and hardworking. Thriving interpersonal and multitasking skills honed in fast-paced environment.
Skills
Outstanding customer service
Cash and credit transactions
Balancing the cash register
Employee training
Organizational ability
Courteous
Outgoing personality
Accommodating diverse cliental
Point of Sale (POS) system operations
Data entry
Document control
Mail management
Schedule management
Experience
08/2020 to 01/2021Server/BartenderLandry's | Brentwood, TN,
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
Operated POS terminals to input orders, split bills and calculate totals.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
11/2015 to 09/2020Server/Bartender/ Front of House Manager/ TogoErickson Living | Parkville, MD,
Monitored all FOH staff.
Delivered high level of quality service to each patron.
Handled guest complaints quickly using listening and communication skills, maintaining positive dining experience for everyone.
Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Calculated charges, issued table checks and collected payments from customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Monitored patrons to keep alcohol consumption at designated levels..
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Engaged in small talk with patrons to build rapport and earn repeat business.
Trained 3 new bartenders to increase knowledge of drink preparation and upselling techniques..
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
01/2014 to 03/2015ServerCheer’s Bar & Grill | City, STATE,
Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Calculated charges, issued table checks and collected payments from customers.
Set up for events with up to 35 attendees, preparing serving and appetizer trays and setting tables.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Rearranged tables and chairs, located or rolled extra silverware and prepared table set up with silver ware water glasses and appetizer plates to prepare for large groups.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education and Training
Expected in High School Diploma | Central High School, New Madrid, MOGPA:
Future Business Leaders of America Member
Accomplishments
Recognized as Employee of the month for outstanding performance and team contributions.
Consistently maintained high customer satisfaction ratings.
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