Energetic Team player with Over 10+ years of customer service experience providing prompt, friendly service to patrons. Well-versed in measuring ingredients, mixing cocktails and calculating tabs. Hardworking individual recognized for accuracy and strong attention to detail.
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised a team of 5-10 staff members in order to maximize sales while providing exceptional customer service to all guests.
Awarded employee of the month x5
Awarded top sales associate x10+
Skills
Teamwork
Flexible & Adaptable
Performance improvement
Self-motivated professional
Computer proficiency
Menu memorization
Food running
Stocking and replenishing
Timely food delivery
Ordering procedures
Data management
MS Office
Project Management
Work History
03/2021 to Current
Server/ BartenderJ&M Tank Lines – Talladega, AL,
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
Monitored dining room inventory and replenished as necessary.
Provided attentive service and proactively assessed guest needs.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Offered product samples, answered questions and helped customers find items.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Engaged in suggestive selling and other sales techniques.
Assisted wait staff with timely food delivery and guest requests.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
04/2020 to 04/2021
Server/ BartenderAutosource Motors – Boise, ID,
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
Monitored dining room inventory and replenished as necessary.
Provided attentive service and proactively assessed guest needs.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Offered product samples, answered questions and helped customers find items.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Engaged in suggestive selling and other sales techniques.
Assisted cashiers with processing customer payments and documenting orders.
Greeted customers and answered any questions.
Assisted wait staff with timely food delivery and guest requests.
Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
01/2015 to 04/2020
Class a CDL Truck DriverAM Transport – City, STATE,
Handled load documentation, including obtaining signatures and providing copies to destination staff.
Met DOT requirements by maintaining current records and documenting reportable incidents.
Transported heavy freight across Location, using hand trucks and pallet jacks to move loads into residential and commercial buildings.
Kept in close contact with dispatch team to make quick route adjustments and add new stops.
Worked with location personnel to quickly load and unload Type.
Minimized breakdowns and complex mechanical issues by inspecting trucks each day and completing routine maintenance.
Checked trailer hitch and secured attachments to tractor for optimal safety.
Transferred products between distribution centers and retail locations with as many as Number stops per day.
Operated vehicles with capacities as high as Number pounds with Number incidents over Timeframe.
Maneuvered vehicles with high degree of skill through narrow passageways and around obstructions such as parked cars.
Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
Delivered Type equipment to worksites across Location.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Inspected vehicle before and after every trip and conducted minor repairs, including Type and Type.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Maintained current Class Type CDL with Hazardous Materials and Doubles and Triples endorsements.
Completed preventive maintenance and mechanical repairs on Type vehicles.
Inspected truck for defects and safe operating condition before, during and after trips.
Transported Type and Type goods, including hazardous materials, without incident across Location.
Verified hazardous material product descriptions and determined any discrepancies in paperwork.
Delivered exceptional tow truck service across region, including liaising with local authorities.
Verified contents of inventory loads against shipping papers.
Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across Number-mile transports.
Operated with safety and skill to avoid accidents and delays.
Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
Clearly communicated with dispatchers and Job titles, giving updated information, including estimated times of arrival and latest road conditions.
Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
01/2013 to 01/2015
Car Sales AssociateS And M Auto – City, STATE,
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Maintained compliance with all service, quality, and regulatory standards.
Negotiated vehicle prices and secure financing for customers.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Exceeded sales quotas by Number% or more.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Located desired vehicles at auctions and other dealerships.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Completed registration paperwork and sales documentation.
Increased overall quality of used inventory through effective trade-in and auctioning policies.
Offered comprehensive knowledge of vehicle operations and brand features.
Education
Expected in 06/2011
Associate: Criminal Justice Mt. Hood Community College - Gresham, OR GPA:
Certifications
Certified Class A CDL truck diver, AM Transport - 5 years
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