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Server Bartender Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Customer service
  • Problem resolution
  • Call center experience
  • Inbound and outbound calling
  • Quick Learner
  • Self-Motivated
  • Computer Proficient
  • Professional telephone demenor
Experience
Server/Bartender, 01/2020 to Current
Sage Hospitality Resources, Llp Portland, OR,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Promoted desserts, appetizers and specialty drinks.
  • Served average of 75 patrons daily at Tipsy'z Tacos, with exceptional service.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Partnered with team members to efficiently serve food and beverages.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Greeted newly seated guests quickly and efficiently.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Lead Barista, 12/2018 to 01/2020
Kimpton Hotels Cambridge, MA,
  • Listened to customer desires and needs to recommend optimal products.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Prepared more than 50 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative, 11/2010 to 10/2011
Lowes Charlotte, NC,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Customer Service Representative, 01/2010 to 10/2010
Lowes Indianapolis, IN,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Set up and activated customer accounts.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Education and Training
High School Diploma: , Expected in 05/2005
to
Moorpark High School - Moorpark, CA
GPA:

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84Good

Resume Strength

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  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Moorpark High School
Job Titles Held:
  • Server/Bartender
  • Lead Barista
  • Customer Service Representative
  • Customer Service Representative
Degrees
  • High School Diploma