Server/Bartender Resume Example
Dynamic Customer Service with over 7 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Sociable Customer Service skill's at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. High-energy team leading skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. Self-motivated and dependable customer service offering years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Offered preferred tables and other special accommodations to VIP customers.
- Reduced inventory losses by creating new drink menu items to move older products.
- Monitored patrons to keep alcohol consumption at designated levels.
- Managed up to 10-15 customers per shift while simultaneously assisting 6 restaurant servers.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Greeting customers at a timely pase , getting everything they need in a timely matter. Staying ahead of the pase being check ready and doing so while rotating 6 to 7 tables at a time and or being behind the bar and upselling drinks apps and taking togo orders at the same time.
- Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
- Delivered service and support to each customer, paving way for future business opportunities.
- Documented conversations with customers to track requests, problems and solutions.
- Trained 2 new employees each 2 week timeframes in procedures and policies in order to maximize team performance.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
- Promoted and sold banking products and financial services.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Researched account information regarding loans and deposits.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Conducted quantity takeoffs and ordered materials.
- Verified prices and computed totals to complete accurate invoices.
- Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
- Buffet setup and takedown
- Liquor, wine and food service
- Special dietary requirements
- Point of Sale (POS) system operations
- High-volume dining
- Check payment processing
- Price memorization
- Effective customer upselling
- Wine pairings
- Food safety understanding
- Menu knowledge
- Table setting arrangements
- Table Bussing
- Account coding specialist
- Qualified in commercial servicing
- Cash dispenser operation
- Safe and vault operation
- Debt and credit management
- Excellent communication skills
- Exceptional customer service
- Strong sense of banking ethics
- Currency and coin counter
- Flexible
- Reliable
- Sales expertise
- International finance knowledge
- Approachable
- Strong work ethic
- Practiced knowledge of bank security systems
- Inventory management background
- Energetic
- Friendly
- Supply ordering
- Utilization reports
- Stocking understanding
- Inventory tracking
- Sales planning
- Merchandising expertise
- Loss prevention
- Audit counts
- Item tagging
- Item tagging
- Promotions
- Market understanding
- Product organization
- Stockroom procedures
- Dependable and reliable
- Adaptive team player
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Resume Overview
School Attended
- Hickman Mills High School
Job Titles Held:
- Server/Bartender
- Mccoys
- Teller Associate
- Cashier Team Lead
Degrees
- High School Diploma
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