To secure an entry-level position with a company that promotes growth, learning and integrity. My goal is to learn every facet relations management so that I am exposed to all the different disciplines in preparation for my long-range management objectives. My determination and leadership will allow me to build on these experiences. Management Development Customer relations manager with 8 years accomplished record of delivery and sustaining revenue and profit gains within competitive U.S. retail markets. Exceptional communicator with strong negotiation skills, acute client assessment and exceptional problem solving skills. Account Development Competitive Sales Analysis Resourceful Communicator High Energy Motivator Training & Supervision Employee Development Recruitment & Retention Supply Ordering Scheduling Fine Dining etiquette Innovator of New Programs & Systems
Excel, Word, Adobe PageMaker, Outlook, PowerPoint, POS
Server/ Bartender January 2011 to CurrentThe Grill on the Alley － Chicago, IL
The Grill on the Alley is a well renowned steakhouse with classic American menu.
The Grill is modeled after the great grills of New York and San Francisco in the 30s & 40s.
The Grill delivers unparalleled and sophisticated atmosphere Ensured that all the guests feel welcome and are given responsive, friendly and courteous service at all the times.
Rotate through fine dining, casual dining, banquets poolside café and publications and beverage departments.
Assisted in beverage set up for private parties and a la carte dining and participated in inventory and ordering duties.
Serviced multiple patrons simultaneously with full course meals in a high volume and fine dining atmosphere.
Maintained strong working relationships with colleagues and patrons while consistently demonstrating wine knowledge and proper serving etiquette.
Demonstrated the ability to quickly learn all aspects of new menus and specialties.
Dedicated to maintaining a clean dining room and adhering to all safety and legal standards.
Sales Manager January 2003 to January 2011Barker & Meowsky- A Paw Firm － Chicago, IL
Barker and Meowsky, founded in 1989, is pet boutique located in Lincoln Park, Chicago.
Barker & Meowsky celebrate and promote the bond between people and their pets through fashion, humor, and art.
Strengthen general management and sales operations Responsible for sales operation through direct training, leadership and supervision Implemented goal setting, incentive programs, and product promotion Identify low performing products and strategize to accommodate consumer trends Maintained a steady revenue gain of 15-20% annually from 2003 to current Served as primary contact for all customer service relations Performed monthly sales forecasting to determine product performance levels and need for new product Generated new business through networking with local retail associations Focusing on key selling items and organization markdowns Developing in depth training programs on various key items to promote sales and produce repeat customers Reformatting scheduling process for more efficient and productive allocation of peak selling hours Implementing new special order system Managing shipping system for in-store and online orders.
January 2009 to CurrentProprietor
Creative Hope － Chicago, IL
Creative Hope's goal is to provide a positive, welcoming, and creative environment, as an advocacy that will help to counteract the negative effects of homelessness on the lives of many of Chicago's students.
Contact and collaborate with committed and involved gallery owners, artists, and local businesses to participate in an opportunity to raise money for local homeless shelters throughout the city.
Facilitate the supervision and teaching of local homeless students in creating works of art through various events, such as Painting in the Park, during which many pieces of art are created to be auctioned at local galleries with proceeds benefiting the featured shelter.
Emphasis is placed on community engagement through creative enrichment.
The students participate in the process start to finish, by creating works of art and assisting in setting up the events.
The experience encourages the students to succeed despite the challenges of homelessness.
Developed process to efficiently deliver food to tables, which was later implemented by management.
Recommend changes to management based on patron requests, including adding limited-time dessert item to regular menu.
Bachelors of Science : Flight ManagementLewis University － RomeovilleFlight Management
Associates : Fine ArtsHarold Washington College － ChicagoFine Arts
FAA Aircraft Dispatcher Certificate Safety Management System Course completion Volunteer Work Creative Class Enrichment Program- Chicago HOPES Chicago, IL Armitage Halsted Webster Association Chicago, IL
Fluently communicate, read, and write in Arabic
Bachelors of Science : Flight Management Associates : Fine Arts FAA Aircraft Dispatcher Certificate Safety Management System Course completion Volunteer Work Creative Class Enrichment Program- Chicago HOPES Chicago, IL Armitage Halsted Webster Association Chicago, IL
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