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Server/Bartender Resume Example

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SERVER/BARTENDER
Summary

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Skills
  • Table Bussing
  • Menu memorization
  • Menu knowledge
  • Effective customer upselling
  • Check payment processing
  • Food safety understanding
  • Point of Sale (POS) system operations
  • Hors d'oeuvres service
  • Dining customer service
  • Liquor, wine and food service
  • High-volume dining
  • Price memorization
  • White glove service
  • Service prioritization
  • Quality control
  • Sales Techniques
  • Safe food handling
  • Regulatory compliance
  • Relationship management
Experience
165 Bar & Grill | West Des Moines, IAServer/Bartender08/2020 - Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Greeted newly seated guests quickly and efficiently.
  • Sent orders to kitchen staff by POS systems.
  • Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Processed customers' payments and provided receipts.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
Saints Pub & Patio | Waukee, IAServer/Bartender Shift Manager09/2019 - 08/2020
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Greeted newly seated guests quickly and efficiently.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Sent orders to kitchen staff by POS system.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Processed customers' payments and provided receipts.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Caseys General Stores Inc. | West Des Moines, IACashier03/2017 - 08/2019
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Inspected items for damage and obtained replacements for customers.
  • Processed 400-450 transactions per day with exceptional accuracy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Operated cash register, collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
2J Construction | Ankeny, IALaborer Worker11/2016 - 02/2017
  • Used organizational skills to meet productivity requirements.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Measured, cut and laid out materials based on individual job requirements.
  • Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
Education and Training
Norwalk High School | Norwalk, IAHigh School Diploma12/2015
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Resume Overview

Companies Worked For:

  • 165 Bar & Grill
  • Saints Pub & Patio
  • Caseys General Stores Inc.
  • 2J Construction

School Attended

  • Norwalk High School

Job Titles Held:

  • Server/Bartender
  • Server/Bartender Shift Manager
  • Cashier
  • Laborer Worker

Degrees

  • High School Diploma

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