LiveCareer-Resume

server banquet server resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Attentive restaurant hostess monitors restaurant activity, maintaining efficient seating and dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service. Also, is a hardworking server cross trained with banquet experience with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. History of going above and beyond job requirements to meet changing demands. Well-organized and knowledgeable team player with a solid background in food and beverage services, seating accommodations, and bar maintenance.

Skills
  • Time Management
  • Regulatory compliance
  • POS
  • Table Bussing
  • Food Handlers License and Alcohol Servers Certification
  • Front of House Organization
  • Guest Relations
  • Reservations
  • Service prioritization
  • Safe food handling
  • Supply replenishment
  • Clearing Tables
  • Facility Cleaning
  • Cash Handling
  • Workplace Efficiency
  • Team Contributions
  • Inventory restocking
  • Training & Development
  • Team Management
Experience
Game-Floor Host, 06/2020 - Current
Uptown Alley Surprise City, STATE,
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Educated patrons on facilities, entertainment options and rules and regulations.
  • Identified and removed out-of-order games from floor until fully operational.
  • Maintained electronic and mechanical equipment, reducing errors and increasing game functionality.
  • Managed game room floor operations, assisting guests with arcade equipment.
  • Performed daily upkeep and cleaning of game room components.
  • Prepared reports for management of equipment failures and breakdowns.
Bowling Host , 06/2020 - Current
Uptown Alley Surprise City, STATE,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide seating information and take party reservations.
  • Accommodated guests with children and special needs to promote comfortable experience.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Team Assistant / Lead Barback, 06/2020 - Current
Uptown Alley Surprise City, STATE,
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Replenished bar glasses, garnishes and condiments.
  • Took food and drinks to bar and table customers.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Verified adequate levels of linens and trays and restocked low items.
  • Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
  • Anticipated guest needs, refilled drinks and cleared empty glasses.
  • Restocked beer and liquor regularly and after special events.
  • Gathered, washed, polished and restocked drink glasses.
  • Reorganized bar stations to streamline service flow.
  • Bussed tables and bar areas, reset table supplies and sanitized surfaces.
Server / Banquet Server, 10/2021 - Current
Uptown Alley Surprise City, STATE,
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Head Trainer / Shift Lead , 10/2020 - Current
Company Name City, State,
  • Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
  • Created and utilized lesson plans and teaching materials to enhance classes.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Identified and communicated to management regarding areas needing additional training.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
  • Delegated tasks to employees and monitored activities and task completion.
Education and Training
: , Expected in 05/2025
-
Maricopa Community Colleges - Rio Salado Community College - Tempe, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Maricopa Community Colleges - Rio Salado Community College

Job Titles Held:

  • Game-Floor Host
  • Bowling Host
  • Team Assistant / Lead Barback
  • Server / Banquet Server
  • Head Trainer / Shift Lead

Degrees

  • Some College (No Degree)

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