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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Energetic, self-motivated, friendly and dependable waitress with 7 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Superior work ethic with continual positive attitude.

Education
Associate of Science: Electroneurodiagnostic And Electroencephalographic Technology, Expected in 05/2020
Orange Coast College - Costa Mesa, CA
GPA:
  • Completed coursework in Human Anatomy & Physiology, Medical Terminology, Human Diseases, Pharmacology, Patient Care, English: Critical Thinking and Writing
Skills
  • Team Player
  • Good Communication Skills
  • Service Prioritization
  • Menu Memorization
  • Multitasking
  • Quick learner
  • Good Interpersonal Skills
  • Good Problem Solving Skills
  • Positive Attitude
  • Mannerliness
Experience
Server, 11/2017 to 11/2019
CinemarkFrisco, TX,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Neurodiagnostic Technologist Intern, 10/2018 to 12/2018
Kaiser Permanente Sand CanyonCity, STATE,
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Calculated charges, issued table checks and collected payments from customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
Supervisor/Server, 08/2013 to 07/2015
Tebo Tebo Tea LoungeCity, STATE,
  • Took customers' orders and bussed out food
  • Wiped down tables and ensured they are always clean
  • Cleaned bathroom every 2 hours and restocked toilet paper and paper towels
  • Checked on customers to see if they are having a positive dining experience and if they need anything at all
  • Trained new employees to adhere to proper restaurant regimen and how to serve customers efficiently
  • Dealt with all customer complaints and resolved them in a tactful manner that ensured their satisfaction
  • Supervised all employees to ensure that everyone is doing their job correctly and promoted an optimal work environment
  • Addressed issues regarding the restaurant and how to resolve them an improve job performance at monthly staff meetings
Additional Information

Languages: Fluent English, Basic Vietnamese

Computer Applications: Microsoft Office, POS System, ChowNow, EAT24

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Resume Overview

School Attended

  • Orange Coast College

Job Titles Held:

  • Server
  • Neurodiagnostic Technologist Intern
  • Supervisor/Server

Degrees

  • Associate of Science

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