Complete full restorations of vehicle systems by employing testing, repair and replacement skills. Specialize in japanese vehicles, including hondas and subarus. Skilled at inspecting issues, estimating costs and building relationships with customers. Offering 1 year of related experience and desire to positively impact business operations with hardworking and dependable attitude. Hardworking individual with experience in maintaining and repairing diverse vehicles using advanced manual and mechanical skills. Collaborate with customers and other mechanics to understand problems and plan repairs. Focused on maximizing customer satisfaction with dependable, expert service. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Successfully owned and operated a mini business selling sneakers and clothes throughout high school. Was able to build a large clientele and consistently sell between 20 and 40 pairs of sneakers each month for a span of 2 years. I was able to research and find different trends being set to be able to buy sneakers and clothes that fit those trends before they became extremely popular causing my purchase price to be low and resale value high. This has taught me several things including the ability to upsell, negotiate, preform market research and communicate effectively.
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- Kept register accurate through correct billing, payment processing and cash management practices.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Served needs of more than 30 customers in busy work environment.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 30%.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Greeted and maintained relationships with regular customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Produced comprehensive service records of all maintenance and repair tasks for customers.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Expertly utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Assembled machines and mechanics according to instructions.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Followed established safety procedures and techniques when working under lifted vehicles.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Expertly used wide range of equipment, including hydraulic lift and bearing press in safe, efficient fashion.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Inspected and tested equipment to locate worn and damaged parts.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Operated tools, equipment and machinery according to prescribed safety procedures.
- Examined new and replacement parts to uncover defects.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Provided customers with care directions for flowers, including ideal temperature and how often water should be changed.
- Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Monitored social media and online sources for industry trends.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Consulted with emergency personnel while securing scene.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
- Monitored safety of all guests in and around swimming pool.
- Completed basic maintenance and repairs to keep pools functioning properly.
- Performed lifesaving measures, including CPR during incidents until paramedics arrived on scene.
- Share tips with patrons on swimming techniques and strength training.
- Used CPR skills to assist rescued individuals until arrival of emergency services, resulting in 3 out of 3 positive outcomes.
- Attentively monitored swimmers to identify distress.
- Entered water immediately to pull struggling swimmers to safety.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
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Resume Overview
School Attended
- Manalapan High School
Job Titles Held:
- Server
- Mechanic
- Florist
- Lifeguard
Degrees
- High School Diploma
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