Professional and friendly (Even in tough situations)
Weekly Retention rate of 85%
Excellent experience using All Microsoft programs
Great attention to detail
Strong verbal communication
I am seeking a more fulfilling career with a company that recognizes hard work and determination. My ideal position is one that offers growth, advancement opportunities, challenges me and allows me to play a role in the success of a growing business. I would like to gain new skills while utilizing my current area of expertise in customer service/people skills.
Server Assistant / Server , 10/2014 to CurrentLonghorn Steakhouse － Chesterfield, MO
Displays sincere hospitality to each guest while guiding them through their steakhouse experience. Ensures that guests are able to unwind and savor their dining experience by maintaining dining room tables so they are clean and available and by seating guests in a timely fashion, sincerely thanks guests and invites them back.
Treats all team members , managers and guest with dignity, respect, honesty, and integrity.
Displays the ability to work on multiple tasks at once and maintains a calm demeanor during stressful situations.
ensure that guests have an enjoyable dining experience by providing quality customer service. Working in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.
Answers phone quickly and professionally with a smile
When seating guests, engages in friendly conversation, provides menus and uses menus knowledge to answer guests questions.
Buss tables quickly and efficiently to ensure dining room cleanliness and that tables are available for guests.
Communicates regularly during their wait to ensure a positive wait experience.
Completes assigned side work consistently before, during and after the shift.
Administrator , 03/2014 to 11/2014Drive incorporated (Sale, Marketing, Promotional & Advertising firm) － Ballwin, MO
Answering phones up to 4 lines Transfer, screen, and receive calls Schedule/ coordinate meetings and interviews as well as maintain calendar
Responsible for screening and approving potential candidates to bring on board.
Assist all new employees and new hire paper work Receive, greet, direct visitors and candidates to appropriate destination Prepare letters, memos and written reports as well as checking accuracy and completeness.
Track and replenish general office supplies on a weekly basis Photocopying, faxing and mailing paperwork
Maintain electronic and hard copy filing system
Retrieve documents from managers/employees and file into system
Handle request for information and data
Resolve administrative problems and inquiries
Handle and maintain confidential administrative correspondence
Assist division managers/ directors
Receive, sort and deliver mail to management.
Developed new process for employee evaluation which resulted in marked performance improvements.
Worked directly with management to achieve growth and advancement opportunities for employees.
Service trainer, Host, Cashier, 10/2008 to 02/2013Steak N Shake － Saint Charles, MO
Greet and make guest feel comfortable
Responsible for the professional development of the customer service staff
Designs and implements programs to improve performance and efficiency
Accurate judgment to plan and accomplish goals
Organizing marketing activities, such as promotional events and discount schemes.
Recruiting, training and motivating staff
Train new hires on a weekly basis and providing feedback
Leads and directs the work of others on shift
Answer and direct phone calls to Management Filing Paper work for the company as well as create folders for new service hires
Keep back office supplies stocked
Learn menu items and be able to describe them appropriately to guests
Deliver beverages and food in a timely manner Check-in with guests to ensure that everything is going well
Deliver guests bill and thank them for dining at the restaurant
Gather information from manager
Clean, set up and stock server station.Take care of your guests and other waitress guests when needed Complete closing side work after your shift Check with closing manager.
Overnight Stocker, 02/2012 to 11/2012Wal-Mart － Bridgeton, MO
Receiving and stacking of store merchandise and verifying the same with the items listed in the purchase order.
Appropriately handling and storing of the received goods and supplies.
Maintaining regular inventory counts and keeping a record of all stored goods.
Organizing the merchandise on the store shelves.
Ensuring cleanliness and order in the storeroom and in the store.
Synchronizing work functions with co-workers and other departments of the establishment.
Reporting discrepancies such as loss and damage of goods to the supervising manager.
Completing all assigned tasks assigned by the supervisor.
Ensuring that the goods are replenished on the sale floor before the opening of the store.
Analyzed departmental documents for appropriate distribution and filing.
High School Diploma:2009Ritenour High - St. John, MO