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Server and Bartender Resume Example

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SERVER AND BARTENDER
Professional Summary
Skills
  • High-volume dining
  • Beverage preparation
  • Menu memorization
  • To-go order preparation
  • Guest seating arrangements
  • Stocking and replenishing
  • Daily specials memorization
  • Wine service
  • Food sales and promotion
  • Cash handling expert
  • Food and beverage pairings
  • Hospitality service expertise
  • Tableside service
  • Dining area cleanliness
  • Order accuracy
  • Sales expertise
  • Table setting knowledge
  • Communication skills
  • Food running
  • Cash Handling
Work History
Server and Bartender, 01/2017 to 03/2020
Brio Tuscan Grill – Clinton Township, MI
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Prepared beverages and filled food orders for customers.
Key Holder, 11/2015 to 04/2017
Bare Minerals – Clinton Township, MI
  • Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership.
  • Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assistant Manager, 11/2005 to 02/2015
Aeropostale – Roseville, MI
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached team on effective upselling and cross-selling methods.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored employee performance and developed improvement plans.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Provided current employees options for additional training opportunities.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Communicated with managers of other departments to maintain transparency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Applied customer feedback to develop process improvements and support long-term business needs.
Education
Diploma: 09/2005
Lincoln High School - Warren, MI
  • Elected Captain of dance team
  • Student council secretary
  • Graduated in Top 10% of Class
  • Graduated with 3.5 GPA
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Resume Overview

Companies Worked For:

  • Brio Tuscan Grill
  • Bare Minerals
  • Aeropostale

School Attended

  • Lincoln High School

Job Titles Held:

  • Server and Bartender
  • Key Holder
  • Assistant Manager

Degrees

  • Diploma : 09/2005

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