Server and Bartender Resume Example
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SERVER AND BARTENDER
Professional Summary
Skills
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Work History
Server and Bartender, 01/2017 to 03/2020
Bootbarn, Inc. – Corpus Christi , TX
Bootbarn, Inc. – Corpus Christi , TX
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Prepared beverages and filled food orders for customers.
Key Holder, 11/2015 to 04/2017
National Church Residences – Zanesville , OH
National Church Residences – Zanesville , OH
- Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership.
- Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assisted customers with locating and choosing merchandise in any store department.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assistant Manager, 11/2005 to 02/2015
Aeropostale – City , STATE
Aeropostale – City , STATE
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached team on effective upselling and cross-selling methods.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored employee performance and developed improvement plans.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Submitted reports to senior management to aid in business decision-making and planning.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Provided current employees options for additional training opportunities.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assessed workloads to meet seasonal fluctuation needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Communicated with managers of other departments to maintain transparency.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Applied customer feedback to develop process improvements and support long-term business needs.
Education
Diploma: 09/2005
Lincoln High School - City, State
Lincoln High School - City, State
- Elected Captain of dance team
- Student council secretary
- Graduated in Top 10% of Class
- Graduated with 3.5 GPA
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Resume Overview
School Attended
- Lincoln High School
Job Titles Held:
- Server and Bartender
- Key Holder
- Assistant Manager
Degrees
- Diploma : 09/2005
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