Dedicated Server well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Skills
To-Go Order Preparation
Stocking and Replenishing
Point of Sale Knowledge
Order Delivery Practices
Order Accuracy
Menu Memorization
Hospitality Service Expertise
High-Volume Dining
Guest Seating Arrangements
Guest Relations Management
Food Sales and Promotion
Daily Specials Memorization
Bill Computation
Ordering Procedures
Table Setting Knowledge
Sales expertise
Food and beverage pairings
Beverage preparation
Front-of-house display creation
Dining area maintenance
Food station setup
Food running
Performance improvement
Menu presentation
Item promotion
Food preparation and safety
Cash handling
Work History
Server, 12/2020 - Current Restoration Hardware (Rh) – San Diego, CA,
Greeted and maintained relationships with regular customers.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Delivered quality services while maintaining friendly and welcoming environment.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Prepared beverages and filled food orders for customers.
Took orders and delivered food items to residents in main dining room.
Built long-lasting relationships with residents.
Manger/Barista , 09/2020 - 12/2020 Otg – Arlington, VA,
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Cleaned counters, machines, utensils and seating areas daily.
Controlled line and crowd with quick, efficient service.
Maintained regular and consistent attendance and punctuality.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Recommended products based on solid understanding of individual customer needs and preferences.
Cultivated ability to recall customers' names and address each by name.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Maintained supply levels in counter and customer areas to meet typical demands.
Constantly expanded personal knowledge of coffee styles and varieties.
Engendered customer loyalty by remembering personal preferences and allergy information.
Prioritized drink requests while managing interruptions.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every Timeframe.
Educated coworkers and customers about new products.
Complied with standards for merchandising, stocking and storing product.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Cashier Team Lead, 06/2019 - 07/2020 Uptown Alley – City, STATE,
Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assisted customers by answering questions and fulfilling requests.
Mentored other store employees in customer service and assistance to help improve overall satisfaction.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Received and processed customer payments.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Educated customers on promotions to enhance sales.
Educated employees on all job tasks, including register use, merchandising and customer service.
Monitored areas for security issues and safety hazards.
Maintained stock within optimal levels to meet expected customer and sales levels.
Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
Education
High School : High School, Expected in 01/2021 - Student Choice High School - Peoria, AZ GPA:
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