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Server Resume Example

Resume Score: 80%

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SERVER
Summary

Outgoing, skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.

Resourceful and detail-oriented worker with extensive experience in food and service industries. Fantastic multitasker with knowledge of establishment management and employee supervision. Dedicated and innovative leader ready to enhance establishments and maximize sales.

Skills
  • Dish preparation
  • Food safety understanding
  • Menu knowledge
  • Menu memorization
  • Bussing expertise
  • Table setting arrangements
  • Check payment processing
  • Prompt table clearance
  • Dining customer service
  • Effective customer upselling
  • Price memorization
  • High-volume dining
  • Quality control
  • Sales techniques
  • Dining crew workflow optimization
  • Relationship management
  • Conflict and dispute resolution
Experience
Server | 04/2018 to CurrentOld Chicago Pizza and Taproom - Rock Springs, WY
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Partnered with team members to efficiently serve food and beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Kitchen Assistant | 10/2017 to CurrentOld Chicago Pizza and Taproom - Rock Springs, WY
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Protected food from spoilage by storing according to safety procedures.
  • Cross-trained in Customer Service and cooking positions to support team and help meet all customer needs.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Added garnishes and other finishing touches to improve plating presentation.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including presentation and efficiency.
Host Trainer | 08/2017 to CurrentOld Chicago Pizza and Taproom - Rock Springs, WY
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Designed long-term schedules for 4 daily shifts and 14 employees using Hot Schedules.
  • Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
  • Supervised team of 14 employees in a Fast Paced establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Education and Training
Western Wyoming Community College - - Rock Springs,WY | | Associate of ArtsMusical Theater, 2020
Class Schedule

CHEM 152-002
(43140)
MoWeFr 2:00PM - 2:50PM

CHEM 152-002D
(49220)
Tu 5:00PM - 7:50PM

ECOL 182L-013
(48498)
Tu 2:00PM - 4:50PM

ECOL 182R-002
(52034)
TuTh 9:30AM - 10:45AM

MATH 122A-015
(44182)
MoTuWeThFr 1:00PM - 1:50PM

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Resume Overview

Companies Worked For:

  • Old Chicago Pizza and Taproom

School Attended

  • Western Wyoming Community College

Job Titles Held:

  • Server
  • Kitchen Assistant
  • Host Trainer

Degrees

  • Western Wyoming Community College - Rock Springs , WY | Associate of Arts

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