Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Sociable Server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Dynamic server with 3 years in FOH and BOH functions. Engaging communicator with exceptional customer service and food handling skills. Capable of memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Skilled Server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Results-driven Waitress with many years of service experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player.

Skills
  • Food safety understanding
  • High-volume dining
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Price memorization
  • Check payment processing
  • Table Bussing
  • Liquor, wine and food service
  • Dining customer service
  • Menu memorization
  • Relationship management
  • Safe food handling
  • Sales Techniques
  • Food inspection
  • Credit and cash transactions
  • Payment processing
  • POS systems
  • Product recommendations
  • Cash register operation
  • Cash drawer balancing
  • Customer assistance
  • Scanner operations
  • Loss prevention
  • Cash counting machine operations
  • Issue resolution
  • Merchandise restocking
  • Ordering and stocking
  • Cash management
  • Client satisfaction
  • Coordination skills
  • Active listening
  • Teambuilding
Experience
Server, 05/2018 to Current
Alterra Mountain CoWinter Park, CO,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted newly seated guests quickly and efficiently.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Processed customers' payments and provided receipts.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Style Consultant, 01/2018 to 12/2019
TargetManhattan Beach, CA,
  • Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
  • Designed and displayed innovative store and window displays using tasteful mannequins and visual images.
  • Guided clients to imaginative clothing and accessory combinations via brainstorming and expert direction attuned to client's taste and needs.
  • Focused attention solely on client through entire sales process, including closing sale, cashiering, packaging and offers for further help.
  • Educated clients regarding future promotions, sales and upcoming events, stressing potential benefits to client.
  • Extended sales support to fitting room by proposing complementary products and checking in periodically to offer fashion expertise and perspective.
  • Oversaw overall department operation, engaging in loss prevention, cashiering, client questions and store maintenance.
  • Developed inventive and compelling base sales pitch, customizing it to meet specific client passions.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Maintained distinct cleanliness of work and shared areas while serving about 75-100 customers daily.
  • Kept work area clean and neat to stay productive.
  • Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
Cashier, 05/2017 to 05/2018
Schnitzer Steel Industries, Inc.Fairfield, CA,
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Increased sale percentages daily by suggesting specific purchases to customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and obtained replacements for customers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education and Training
Associate of Arts: Health Administration, Expected in 06/2017
College of Central Florida - Ocala, FL
GPA:

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Resume Overview

School Attended

  • College of Central Florida

Job Titles Held:

  • Server
  • Style Consultant
  • Cashier

Degrees

  • Associate of Arts

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