Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experienced hostess and barista with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction.

Skills
  • Service Prioritization
  • Customer Checkout
  • Upselling Products and Services
  • Hospitality Service Expertise
  • Safe Food Handling
  • Cash Handling
  • Food Running
  • Cleaning
  • Seating Assignment Preparation
  • Check Payment Processing
  • Table Setting Arrangements
  • Dining Customer Service
  • Guest Relations Management
  • Menu Knowledge
  • High-Volume Dining
  • To-Go Order Preparation
  • Learning Strategies
  • Conflict and Dispute Resolution
  • Organizational Strengths
  • Problem-Solving Abilities
  • Grammar
  • Product Organization
  • Customer Complaint Resolution
  • Project Management Abilities
  • Professionalism
  • Flexibility
  • Responsible
Experience
02/2017 to Current
Server Anheuser-Busch Inbev Williamsburg, VA,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
08/2020 to 12/2021
Hostess Grand Beach Hotel Miami Beach, FL,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Leveraged open table to collect reservation information and communicate updates to guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered questions about food and order statuses for waiting customers.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
08/2018 to 11/2020
Barista Landry's Pensacola, FL,
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Operated cash register, collected payments and provided accurate change.
  • Described menu items to customers and suggested products based on stated preferences.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Greeted guests with pleasant smile and superior customer service.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Maintained highest standards of conduct and service to support company reputation.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
Education and Training
Expected in 05/2020
High School Diploma:
Royal Oak High School - Royal Oak, MI
GPA:
Expected in 01/2023
Associate of Science: Nursing
Oakland Community College - Bloomfield Hills, MI
GPA:

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Resume Overview

School Attended

  • Royal Oak High School
  • Oakland Community College

Job Titles Held:

  • Server
  • Hostess
  • Barista

Degrees

  • High School Diploma
  • Associate of Science

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