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Server Resume Example

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SERVER
Professional Summary

Cheerful waitress offering 13 years of experience in fast-paced diner and short-order restaurant settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.

Skills
  • Sales
  • Invoicing
  • Sales Goals
  • Cash Handling
  • Guest Services
  • Product Knowledge
  • Issuing Receipts
  • Customer Direction
  • Scheduling
  • Payment Management
  • Coaching and mentoring
  • Online chat and email
  • Documentation and notes
  • Medical terminology knowledge
  • Professional telephone demeanor
  • Credit card processing
  • Key holder experience
  • Complaint resolution
  • Food Preparation
  • Product Restocking
  • Cleaning
  • Cash Register Operation
  • Point of Sale Systems
  • Customer Complaint Resolution
  • Good Telephone Etiquette
  • Inbound and Outbound Calling
  • Client Needs Assessment
  • Relationship building
  • Satisfaction monitoring
  • Troubleshooting
  • POS systems expert
  • Money handling abilities
  • Multi-line phone talent
  • Recordkeeping strengths
  • Stocking and replenishing
Work History
Server11/2012 to 07/2020
IHOP International House Of Pancakes – Reynoldsburg, OH
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Bussed and reset all tables on my shifts, working efficiently to keep dining room and work areas clean.
  • Prepared beverages and filled food orders for customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Greeted and maintained relationships with regular customers.
  • Served needs of more than 100 customers in busy fast-paced environment.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Optometric Technician07/2018 to 03/2019
America's Best Contacts & Eyeglasses – Reynoldsburg, OH
  • Participated in community vision screenings and outreach programs to promote optometry services.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Collaborated with optometry staff to reach individual and team goals.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Gathered forms, copied insurance cards and collected all patient information for billing and insurance filing.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to management.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Documented vital signs and health history for all patients everyday.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Monitored test accuracy using quality controls.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
Service Advisor01/2017 to 12/2018
Ricart Automotive Group – Groveport, OH
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Handled customer issues with confidence, using proper communication to provide effective resolution.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Described and explained details about air filters, and types of oil needed for vehicles as well as options to inform customers and guide purchasing decisions.
  • Recommended tune-up products to customers, thoroughly explaining details.
  • Facilitated all orders and completed accurate to meet aggressive deadlines.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Promoted available products and services to customers during service, account management and order calls.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Entered orders into computer database system.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Operated POS system to itemize and complete average of 50 customer purchases.
  • Followed up with customers about any issues quickly to maintain high standards of customer service.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Promptly responded to inquiries and requests from prospective customers.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Handled high-volume paperwork and collaborated with parts department to resolve invoicing and shipping problems.
  • Provided ongoing guest service, including vehicle information advice.
  • Effectively communicated with customers about account changes, new vehicle products or services and potential upgrades.
Education
GED06/2010Dublin Scioto High School- Dublin, OH
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Resume Overview

Companies Worked For:

  • IHOP International House Of Pancakes
  • America's Best Contacts & Eyeglasses
  • Ricart Automotive Group

School Attended

  • Dublin Scioto High School

Job Titles Held:

  • Server
  • Optometric Technician
  • Service Advisor

Degrees

  • GED 06/2010

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