Currently attending Seneff Honors College at Valencia, I plan to graduate with my AA degree and transfer to UCF to major Computational Mathematics. Being raised in the city of gators and orange groves, I hold this city very close to my heart. My work experiences over the years include hospitality, business, and retail as well.
Accepted payment from customers and made change as necessary.
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Assisted diners with seating as needed
Used all food handling standards
Informed patrons of establishment specialties and features
Communicated with customers regarding orders, comments, and complaints
Dr. Phillips Hospital (ORMC)Orlando, FLER Guest Services02/2016 to 10/2016
Collected patient/guest feedback.
Made reasonable procedure exceptions to accommodate patient/guest requests in a timely and accurate fashion.
Maintained up-to-date records at all times.
Worked with upper management to ensure appropriate changes were made to improve patient/guest satisfaction.
Enforced policies, procedures and quality assurance measures.
Amura (Sand Lake)Orlando, FLHostess/Server07/2015 to 11/2016
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Organized work space, Ensured pleasurable and comfortable dining experience, maintained professional composure.
sweep/wipe/sanitize entrance daily, open and close restaurant doors, answered phone calls and booked reservations.
Abercrombie and Fitch (Mall of Millenia)Orlando, FLBrand Representative11/2014 to 09/2015
Recognized by peers and management for going above and beyond normal job functions.
Informed prospective purchasers about model, number and price of garments.
Monitored stock to maintain sufficient quantity of featured product.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Education
High School Diploma:International Studies2016Dr. Phillips High School, Orlando, FL, USACIS Magnet, Youth in Government Legislative Coordinator, Interact Rotary Club member, Team manager for Varsity Flag Football, STEM member, Principal's Honor roll Student, SGA representative, Science Honors Society member, BETA club member, Superior FOA status.
Associate of Arts:Computational Mathematics2018Seneff Honors College (Valencia), Orlando, FL, USA
Presidential Honor Roll Student, Treasurer of Model United Nations, Seneff Honors College Scholar, Phi Theta Kappa member, Diamond Life Representative.
Languages
Fluent in Korean, French, and English.
Skills
I pay strong attention to detail and developing business. Academic and work experiences have given me strong leadership and communication skills. I earned Certification for Microsoft 2016 and can rapidly process information/data as well.
