Server Resume Example Norma's Cafè

SERVER

Summary

I've been in the food service and customer service industry since I was 15 years old and throughout the years I've accumulated a number of life long friendships with my guests and also a 20+ relationship with my significant other. I've learned how to appreciate the work that goes into making a simple drink or dinner salad and to always and always put your guests first and everything else gets left at the front door upon starting your shift.

High-energy [Job Title] skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests.

Self-motivated and dependable [Job Title] offering [Number] years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.

Experienced [Job Title] with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction.

Skills

Table setting arrangements
Price memorization
Table Bussing
Dining customer service
Food safety understanding
Point of Sale (POS) system operations
Menu memorization
Wine pairings
Check payment processing
Effective customer upselling
High-volume dining

Liquor, wine and food service
Food inspection
Dish preparation
Menu knowledge
Safe food handling
Sales Techniques
Seating assignment preparation
Relationship management
Service prioritization
Quality control
Dining crew workflow optimization

Experience

Norma's CafèDallas, TXServer02/2010 to 12/2018

Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Collaborated with host, bus person and cook to serve up food and beverage options.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Outback SteakhouseDeSoto, TXBar Manager/Shift Manager03/1999 to 12/2006

Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
Managed customer service by training staff, overseeing operations and resolving issues quickly.
Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Monitored patrons to keep alcohol consumption at designated levels.
Diminished financial discrepancies by accurately recording transactions in [Software] system while verifying daily bar staff receipts.
Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Inventoried glass and stemware, cutting costs [Number]% through effective inventory management.
Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
Delivered drink service at busy restaurant and served over [Number] guests nightly.
Trained [Number] staff members to enhance customer service and increase profits through promotional suggestions.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.

Bennigan's Duncanville, TXBartender Shift Manager10/1991 to 12/1998

Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Supervised cleanliness of guest service areas before, during and after service.
Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
Monitored daily checklists and side worksheets to keep [Job title]s and other staff members on task.
Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Monitored patrons to keep alcohol consumption at designated levels.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Inventoried glass and stemware, cutting costs [Number]% through effective inventory management.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Upsold customers from shelf to premium brands to help boost sales.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Education and Training

Some College (No Degree):Education of Individuals in Middle School Special Education ProgramsUT Arlington , Arlington, TX

High School Diploma03/1990South Grand Prairie High School, Grand Prairie, TX

Some College (No Degree):Education UT Arlington , Arlington , TX

Resume Overview

Companies Worked For:

Norma's Cafè
Outback Steakhouse
Bennigan's

School Attended

UT Arlington
South Grand Prairie High School

Job Titles Held:

Server
Bar Manager/Shift Manager
Bartender Shift Manager

Degrees

Some College (No Degree) : Education of Individuals in Middle School Special Education Programs
High School Diploma 03/1990
Some College (No Degree) : Education

Server Resume Example

Resume Score: 80%

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