Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Sociable server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Food inspection
Price memorization
Liquor, wine and food service
High-volume dining
Food safety understanding
Effective customer upselling
Dining customer service
Menu memorization
Point of Sale (POS) system operations
Menu knowledge
Table setting arrangements
Sales Techniques
Seating assignment preparation
Regulatory compliance
Service prioritization
Quality control
Safe food handling
Experience
12/2018 to 03/2020ServerChartwell Retirement Residences | Edmonson, TX,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Calculated charges, issued table checks and collected payments from customers.
Processed customers' payments and provided receipts.
Greeted newly seated guests quickly and efficiently.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
03/2017 to 12/2017ServerChartwell Retirement Residences | Edmonson, TX,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Reviewed identification for patrons before serving alcoholic drinks.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Calculated charges, issued table checks and collected payments from customers.
Processed customers' payments and provided receipts.
Greeted newly seated guests quickly and efficiently.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
03/2016 to 03/2017HostessSelf Regional Healthcare | Greenwood, SC,
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Enhanced guests' experiences by fulfilling special requests during visits.
Monitored dining area to assess server capacity and estimate wait times.
Notified server after seating parties in section to facilitate prompt service.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Offered preferred tables and other special accommodations to VIP customers.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Accommodated guests with children and special needs to promote comfortable dining experience.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Answered telephone to provide dining information and take party reservations.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Greeted guests and gathered information to seat groups or place on waitlist.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered customers' questions about hours, seating, current wait time and other information.
Education and Training
Expected in 05/2018 to to High School Diploma | Naperville Central High School, Naperville, ILGPA:
Expected in 05/2020 to to Associate of Science | Buisness AdministrationNorth Central College, Naperville, ILGPA:
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