Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Resourceful Customer Service Representative who consistently meets and exceeds productivity goals. Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.
Managed call flow with up to 200 calls in queue per minute.Exceeded corporate target for customer satisfaction for several months in a row.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Assisted guests with making menu choices in an informative and helpful fashion.Appropriately suggested additional items to customers to increase restaurant sales.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Correctly calculated charges, issued bills and collected payments.
Educated customers on the variety of loan products and available credit options.Performed daily maintenance of the loan applicant database.Answered customers' questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Opened and closed the store, which included counting cash drawers and making bank deposits.
Managed team of 20 of professionals including but not limited to 15 professional truck drivers, 3 mechanics,and an office staff of 2.Responsible for daily operation of office including answering and screening phone calls,retrieving and sorting mail,planning and controlling the billing and office support functions.Establish strong working relationships with business partners and top-level management to ensure office initiatives are conducive to company goals.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Ran reports and supplied data to fulfill customer report requirements.Made outbound calls to delinquent customers to pursue collections for clients and set up payment arrangements that were comfortable for the customer and the client.
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