Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Skills
  • Workflow Coordination
  • Specials Promotion and Upselling
  • Special Requests and Substitutions
  • High Volume Dining
  • Upselling and Cross Selling
  • Staff Training
  • Relationship Building
  • Customer Service and Rapport
  • Menu Recommendations
Work History
10/2017 to 07/2021 Server Highgate Hotels | Bay Harbor Islands, FL,
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
10/2016 to 10/2020 Server Highgate Hotels | Colorado Springs, CO,
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
10/2015 to 10/2017 Server Highgate Hotels | Denton, TX,
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Answered customers' questions, recommended items and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
01/2012 to 09/2014 Food Runner/Server Assistant/Server Trainer Rusty Pelican Restaurant | City, STATE,
  • Cleared tables immediately after guests left in preparation for next party.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Delivered correct food items to tables according to order documentation.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
  • Answered questions from restaurant patrons regarding menu items.
  • Checked buffet regularly to handle restocking and cleaning needs..
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Refilled condiments on each table between guests or during slow periods.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Cultivated warm relationships with regular customers.
Education
Expected in 05/2014 High School Diploma | New Town High School, Corona, NY, GPA:

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Resume Overview

School Attended

  • New Town High School

Job Titles Held:

  • Server
  • Server
  • Server
  • Food Runner/Server Assistant/Server Trainer

Degrees

  • High School Diploma

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