Server Resume Example
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SERVER
Summary
Hardworking customer service with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Hardworking and reliable service industry worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments.
Skills
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Experience
Server, Human Good, January 2019-March 2020Redlands , CA
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Upsold customers and optimized table-turns to outperform average sales by 20%.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Rearranged tables and chairs, located or rolled extra silverware and set on tables to prepare for large groups.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Greeted newly seated guests quickly and efficiently.
- Reviewed identification for patrons before serving alcoholic drinks.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Processed customers' payments and provided receipts.
Hostess;Server, Buffalo Wild Wings, June 2016-January 2019City , STATE
- Answered telephone to provide dining information and take party reservations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Notified server after seating parties in section to facilitate prompt service.
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Answered front desk phones.
- Helped keep entryway and front line clean, organized and fully stocked with inventory.
- Offered above-and-beyond assistance to guests with limited mobility.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Hostess;Server, Savage's Wood-burning Pizzeria, July 2015-August 2017City , STATE
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed customer payments quickly and returned exact change and receipts.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Answered questions about food and order statuses for waiting customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Processed customers' payments and provided receipts.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
High School DiplomaWest Craven High School, , CityStateJune 2018
Associate of ScienceCraven Community College, , CityStateExpected in November 2023
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Resume Overview
School Attended
- West Craven High School
- Craven Community College
Job Titles Held:
- Server
- Hostess;Server
Degrees
- High School Diploma
Associate of Science
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