server resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Seasoned Secretary with solid six-year background in high-volume office settings. Strong regulatory knowledge, multitasking abilities and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands. Dedicated and driven secretarial professional skilled in organizing paperwork, setting up contracts and managing mail with accuracy and efficiency. Proficient in assisting with payroll, invoicing and payment processing. Certified in MS Office and master user of Quickbooks. Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

  • Judgment and Decision Making
  • Computers and Technology
  • Multi-Line Telephone Systems
  • Ease with Computers and Technology
  • Office Equipment Operation
  • Multitasking and Time Management
  • Verbal and Written Communication
  • Professional and Courteous
  • Document and File Management
  • Microsoft Office
  • Schedule Management
  • Strong Organizational Skills
  • Filing Experience
  • Confidentiality Understanding
  • Prioritization and Time Management
  • Bilingual in Spanish and English
  • Critical Thinking
  • High Volume Phone Inquiries
  • Relationship Building
  • Customer Service
  • Data Entry
  • Problem Solving
  • Fast Learner
Server, 11/2013 to Current
The Clevelander HotelNorth Bay Village, FL,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Restocked tables, wait staff areas and order staging areas.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Presented food and beverages to guests at tables.
  • Brewed coffee and distributed to guests.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Attendance Clerk, 10/2015 to 09/2022
Peoria Unified School DistrictPeoria, AZ,
  • Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
  • Placed calls to parents to determine reasons for students' absences, meticulously noting details.
  • Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Collected, evaluated and stored documents securely in permanent records.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Located and retrieved files, assisting public with general information.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Receptionist, 10/2015 to 09/2022
Diamond Resorts CorporationBrian Head, UT,
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Reported suspicious individuals to supervisor.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments and meetings for management team.
  • Updated and recorded customer or client information to maintain accounts.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Determined needs of visitors and provided information or solutions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Explained policies and procedures to visitors.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Directed visitor security screening before allowing entry.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
Secretary, 05/2016 to 01/2021
Lehigh Valley Hospital & HealthNazareth, PA,
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Drafted agendas, meeting notes and other documents to enhance collaborative process.
  • Greeted visitors and directed to appropriate location or person.
  • Scheduled meetings and sent invitations specifying time and location.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Sent and distributed mail and parcels.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Monitored office equipment and scheduled repairs.
  • Set appointments for executives to support busy staff.
Education and Training
: , Expected in 05/2013 to Travis B Bryan High School - Bryan, TX
: , Expected in to Blinn College - Brenham, TX

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Resume Overview

School Attended

  • Travis B Bryan High School
  • Blinn College

Job Titles Held:

  • Server
  • Attendance Clerk
  • Receptionist
  • Secretary


  • Some College (No Degree)

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