LiveCareer-Resume

server resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.

Proactive server with 10 years of experience working in upscale restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for delivering exceptional customer service.

Skills
  • Food and beverage pairings
  • Dining area maintenance
  • Cash handling
  • Menu Memorization
  • High-Volume Dining
  • Food preparation and safety
  • Bill Computation
  • Beverage preparation
  • Sales expertise
  • Order Accuracy
  • Hospitality Service Expertise
  • Guest Relations Management
  • Food running
  • Wine Service
Work History
Server, 08/2018 - Current
Marcus Corporation Des Peres, MO,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted and maintained relationships with regular customers.
  • Served needs of many customers in a busy convention or holiday season
Server, 04/2018 - 10/2019
Marcus Corporation Oak Creek, WI,
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Greeted and maintained relationships with regular customers.
Restaurant and Banquet Server, 05/2010 - 05/2016
Ming Court Wok And Grille City, STATE,
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Bussed and reset 4 tables per shift, working efficiently to keep dining room and work areas clean.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Coordinated the events throughout banquet spaces, including weddings, reunions and corporate meetings.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Served appetizers, entrees and refilled beverages for events up to 300 guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Fostered enjoyable event atmosphere through friendly guest interactions
Education
Bachelor of Science: Marketing Management, Expected in 03/2004
-
De La Salle University - Manila, Philippines,
GPA:
Status -

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Resume Overview

School Attended

  • De La Salle University

Job Titles Held:

  • Server
  • Server
  • Restaurant and Banquet Server

Degrees

  • Bachelor of Science

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