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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Diligent and reliable Customer Service worker with roughly five years of experience between retail and serving. Successful history in both Department store/ Boutique and Restaurant settings; while maintaining an active and supportive role as a member of the staff. Familiar with creating and installing window displays as seasons change in order to keep up customers appeal to the store year-round. Skilled at working in a busy, fast paced environment while remaining focused on customer needs.

Skills
  • Sales expertise
  • To-Go Order Preparation
  • Stocking and Replenishing
  • Menu Memorization
  • Guest Seating Arrangements
  • Order Accuracy
  • Order Delivery Practices
  • Daily Specials Memorization
  • Bill Computation
  • Table Setting Knowledge
  • Food running
  • Item promotion
  • Cash Handling
  • Beverage preparation
Work History
05/2017 to 08/2017 Server Mattel Inc. | San Bernardino, CA,
  • Created orders, documented special requests and followed up with kitchen Staff to insure quality service while making good efforts to minimize complaints.
  • Helped customers place orders, explained menu items mostly from memory and guided them to appropriate options for food allergy concerns.
  • Kept updated knowledge of menu and the daily or weekly promotions, recommending specific items according to preferences and popularity among other guests/ customers.
  • Checked all individuals ordering alcoholic beverages identification to enforce age regulations for alcohol consumption.
  • Prepared beverages and filled food orders for customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and service.
07/2015 to 08/2016 Retail Selling Specialist Xlfleet | Boston, MA,
  • Used product knowledge, selling specialist abilities and customer relations skills to drive substantial sales increases in Peter Nygard and Calvin Klein products.
  • Checked prices for customers and processed items sold by scanning or typing in barcodes.
  • Managed efficient cash register operations, including scanning items, processing payments, issuing receipts and counting the cash register at open and close.
  • Assisted customers by answering questions and fulfilling requests within my ability to do so, or contacted a manager for further assistance if needed.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Folded and arranged Nygard merchandise in attractive displays to drive sales.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other Dillard's Locations.
10/2013 to 07/2015 Sales Associate Altar'd State | City, STATE,
  • Provided assistance to customers by locating products and checking store system for merchandise at other sites.
  • Educated customers on promotions to enhance sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared merchandise for sales floor by unboxing, organizing, hanging, pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Education
Expected in Associate of Arts | Criminal Justice Collin County Community College District, Plano, TX GPA:
Expected in 12/2020 | History Oklahoma State University, Stillwater, OK GPA:
Expected in 06/2015 High School Diploma | Allen High School, Allen, TX GPA:
HOBBIES

During my free time, I can be found reading True Crime novels, writing in journals, or exploring nature.

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Collin County Community College District
  • Oklahoma State University
  • Allen High School
Job Titles Held:
  • Server
  • Retail Selling Specialist
  • Sales Associate
Degrees
  • Associate of Arts
  • High School Diploma

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