Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
High-energy server/hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Skilled hostess offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Responsible and friendly hostess makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
- Effective customer upselling
- Price memorization
- Table Bussing
- Table setting arrangements
- Menu memorization
- High-volume dining
- Point of Sale (POS) system operations
- Food safety understanding
- Check payment processing
- Special dietary requirements
- Dining customer service
- Seating assignment preparation
- Relationship management
- Service prioritization
- Sales Techniques
- Safe food handling
- Quality control
- Menu knowledge
- Relationship building
- Organization
- Critical thinking
- Communication
- Collaboration
- Flexible
- Computer skills
- Time management
- Active listening
- Reliable and trustworthy
Long Branch, NJ, 12/2020 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided items requested by customers, including sauces and drink refills.
- Processed customers' payments and provided receipts.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Greeted newly seated guests quickly and efficiently.
- Rearranged tables and chairs, located or rolled extra silverware and helped to prepare for large groups.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Entered customer food orders into computer system.
Uniontown, OH, 07/2020 - 03/2021
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Interpreted lab results for heartworm testing, parasites and skin scrapings.
- Unloaded and organized supplies and product inventory.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Waukegan, IL, 10/2018 - 07/2020
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Interpreted lab results for heartworm testing, parasites and skin scrapings.
- Unloaded and organized supplies and product inventory.
- Prioritized and organized tasks to efficiently accomplish service goals.
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Resume Overview
School Attended
- PIMA Medical Institute, Las Vegas, Nevada
- Nevada Learning Academy (NVLA)
Job Titles Held:
- Server
- Veterinary Assistant
- Veterinary Assistant
Degrees
- Certified Veterinary Assistant
- High School Diploma
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