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Server Resume Example

Resume Score: 80%

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SERVER
Summary

Personable and dedicated with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients/customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Team development
  • Strategy development
  • Organization
  • Business operations
  • Problem resolution
  • Relationship development
  • Customer service
  • Communications
  • Adaptability
Experience
Server
Algonquin, ILBiaggi's/Sep 2019 to Current
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Operated POS terminals to inputorders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Partnered with team members to efficiently serve food and beverages.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 30%.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Barista Trainer
Huntley, ILStarbucks/Aug 2018 to Current
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Prepared more than hundreds of drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Listened to customer desires and needs to recommend optimal products.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee being trained.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Created hand-crafted beverages based upon customer preferences, resulting in an increase in sales.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Maximized team performance by training new employees on proper food handling, guest expectations and protocols.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Team Member
Lake in The Hills, ILEinstein Bros Bagels/Aug 2017 to May 2018
  • Trained new employees to support team efficiency.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Built and maintained effective working relationships with peers and upper management.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Looked for ways to go above and beyond job requirements.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Education and Training
High School DiplomaKeystone National High School2019Huntley, IL
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Resume Overview

Companies Worked For:

  • Biaggi's
  • Starbucks
  • Einstein Bros Bagels

School Attended

  • Keystone National High School

Job Titles Held:

  • Server
  • Barista Trainer
  • Team Member

Degrees

  • High School Diploma

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