LiveCareer-Resume

server resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Talented Flooring Sales Specialist well-versed in floor covering choices, leading brands and typical pricing plans. Adaptable team player focused on resolving customer issues to maximize satisfaction and loyalty. Self-motivated individual driven to apply strong work ethic and motivational skills to achieve store goals.

Skills
  • Wine Pairings
  • Check Payment Processing
  • Effective Customer Upselling
  • Liquor, Wine and Food Service
  • Point of Sale (POS) System Operations
  • Food Safety Understanding
  • High-Volume Dining
  • Workflow Coordination
  • Relationship Building
  • Order Accuracy and Delivery
  • Conflict and Complaint Resolution
  • Service-Oriented
  • Upselling and Cross Selling
  • Cool Under Pressure
  • Team Player
  • Verbal and Written Communication
Experience
02/2022 to Current
Server Meridian Senior Living Ventura, CA,
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
02/2016 to 01/2022
Server Shift Leader Bd (Becton, Dickinson And Company) Medina, MN,
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Worked with management to coordinate special functions and events.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Maintained thorough knowledge of menu to describe dining options.
  • Provided exceptional service to high volume of daily customers.
  • Managed tables throughout dining room to execute service at highest level.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Verified legal drinking age before serving beer, wine and liquor to comply with state law.
  • Calculated charges, issued table checks and collected payments from customers.
02/2010 to 02/2016
Manager Cognizant Technology Solutions Mesa, AZ,
  • Maintained adequate staffing to meet objectives within budget.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Entered time and attendance logs in preparation for payroll.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Monitored staff performance and addressed issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
01/2002 to 01/2010
Owner/Tile Installer Taylor Tile &Design City, STATE,
  • Created straight, even and precise patterns using straightedges, levels and squares.
  • Ordered flooring supplies and tiling equipment according to project requirements.
  • Installed decorative designs on floors and walls with mosaic tiles.
  • Cleaned and leveled surface areas and removed excess grout.
  • Reviewed blueprints and work instructions to determine and execute requirements.
  • Created precise shapes in tile and stone to work around terrain, corners and obstacles.
  • Documented daily activities and completed paperwork for each job.
  • Identified materials and amount of labor required for project completion after reviewing blueprints.
  • Applied cement and arranged tiles according to design plans.
  • Met with clients to discuss pricing, schedules and tiling needs and offered quotes for intended jobs.
  • Used spacers between tiles and marble to align distance before grout application.
  • Produced high-quality work with power and hand tools and accurate calculations of distances and surface areas.
  • Determined best tile layout to achieve desired pattern and support timely project completion.
  • Completed post-installation inspections and processed work invoices.
  • Prepared tiling surfaces using waterproofing materials and lath.
Education and Training
Expected in 05/1981 to to
High School Diploma:
Enterprise High School - Enterprise, AL
GPA:

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Resume Overview

School Attended

  • Enterprise High School

Job Titles Held:

  • Server
  • Server Shift Leader
  • Manager
  • Owner/Tile Installer

Degrees

  • High School Diploma

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