Enthusiastic and outgoing General Manager proficient at building positive relationships with new and existing customers by offering superior customer service.
Skills
Customer-oriented
Strong verbal communication
Customer service professional
Extremely organized
Excellent sales skills
Energetic personality
Highly motivating
Extensive knowledge of health and wellness
Self-motivated
Work History
12/2020 to Current
ServerSonnenalp Resort Of Vail – Edwards, CO,
Worked with POS system to place orders, manage bills and handle complimentary items.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
09/2020 to 12/2020
General ManagerNcsoft – Palo Alto, CA,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Trained, coached and mentored staff to support smooth adoption of new Corporate program.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Enforced quality assurance protocols to deliver ideal customer experiences.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Held weekly meetings with managers to identify techniques to overcome sales obstacles.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Developed and maintained relationships with customers and suppliers through continual communication.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Worked directly with management, shift managers, and Human Resources department to brainstorm, discuss strategy and mitigate issues.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Received superior customer service satisfaction scores for 20 consecutive quarters.
Launched business management resulting in teamwork.
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