LiveCareer-Resume

server resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Sociable Server offering 20+ years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Hardworking and high energy with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Skills
  • Effective Customer Upselling
  • Menu Memorization
  • Point of Sale (POS) System Operations
  • Liquor, Wine and Food Service
  • Table Bussing
  • Check Payment Processing
  • Dining Customer Service
  • Service Oriented
  • Workflow Coordination
  • Relationship Building
  • Warm and Friendly
  • Specials Promotion and Upselling
  • Transactions and Cash Handling
  • Point of Sale Systems
  • Dining Room Cleaning and Upkeep
  • Cool Under Pressure
  • Order Accuracy and Delivery
  • Verbal and Written Communication
  • Team Player
  • Customer Service and Rapport
  • Service-Oriented
  • Upselling and Cross Selling
Education and Training
Bonner Springs High School Bonner Springs, KS Expected in 05/1987 High School Diploma : - GPA :
Experience
Traditions Of Hanover - Server
Bethlehem, PA, 03/2021 - Current
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Cleared table and bussed dishes to allow for quick setups.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Refilled drinks and checked with diners to meet specific needs.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Suggested additional items to customers to increase restaurant sales.
State Of Montana - Paraeducator
Fort Harrison, MT, 01/2021 - Current
  • Served as classroom aide to teachers and worked one-on-one with special needs students grade 9 to 12.
  • Maintained focused, inclusive and supportive learning environments.
  • Offered students personalized educational, behavioral and emotional support.
  • Promoted compliance with KS IEP standards in both curriculum development and classroom operations.
  • Applied positive reinforcement to redirect negative behaviors.
  • Supplied one-on-one attention to each student during group activities.
  • Supported students in developing strategies for individual and group learning.
  • Monitored students' progress in skill and personal behavioral development and reported on findings to teachers and parents.
  • Utilized curriculum with life-based approach.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Distributed textbooks, workbooks, papers and pencils to students.
Hyatt - Server Manager
Milford, CT, 07/2018 - 12/2020
  • VerifIed and confirmed staff schedules to properly cover shifts.
  • Maintained table setting by removing courses, replenishing utensils and refilling drinks.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Motivated staff through acknowledgment of hard work and achievements.
  • Collected cash sales from employees to properly tip each server after shift.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Wrapped sandwiches, hot entrees and desserts for serving or for takeout.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Established standards for personnel performance and customer service.
  • Provided information about menu selections and made recommendations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Created new safety procedures manual that met local regulations and disseminated to bartenders and wait staff.
  • Obtained highest rating from county health department year over year.

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Resume Overview

School Attended

  • Bonner Springs High School

Job Titles Held:

  • Server
  • Paraeducator
  • Server Manager

Degrees

  • High School Diploma

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