, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Professional Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Skills
Bill Computation
Quality Control
Dining Customer Service
Food and Beverage Pairings
Dining Area Maintenance
Menu Memorization
Food Sales and Promotion
Food Preparation and Safety
Sales Expertise
High-Volume Dining
Warm and Friendly
Natural Leadership
Work History
Server, 08/2022 to Current Marcus Corporation – Nicholasville, KY,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests.
Noted special patron requests and followed up with kitchen to confirm delivery.
Used slow periods to restock supplies, ice, trays and delivery bags.
Bussed and reset tables to keep dining room and work areas clean.
Checked identification for minimum age for sale of alcoholic beverages.
Cultivated warm relationships with regular customers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Explained menu items and suggested appropriate options for food allergy concerns.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness.
Worked with POS system to place orders, manage bills and handle complimentary items.
Server, 12/2019 to 04/2023 Marcus Corporation – Ripon, WI,
Worked with POS system to place orders, manage bills and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Checked identification for minimum age for sale of alcoholic beverages.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Asked customers for feedback, solved problems and filled drinks throughout meal.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Host , 10/2017 to 12/2019 The Kessler Collection – Charleston, SC,
Used cash registers and credit card machines to cash out customers.
Monitored seating area and checked restrooms regularly to keep spotless.
Documented reservations and communicated changes to guests.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Host, 11/2016 to 10/2017 The Kessler Collection – Minneapolis, MN,
Documented reservations and communicated changes to guests.
Assisted managers with quickly resolving service- and food-related issues.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Recorded available tables after seating each party using specialized seating software.
Monitored seating area and checked restrooms regularly to keep spotless.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Answered customer questions about hours, seating and menu information.
Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Informed servers of newly seated parties for speedy service.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
Associate of Science: , Expected in 01/2025 to Florida SouthWestern State College - Fort Myers, FL GPA:
High School Diploma: , Expected in 05/2020 to Cypress Lake High School - Fort Myers, FL GPA:
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