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Server Resume Example

Resume Score: 80%

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SERVER
Summary

My name is Victoria Gibson, I just recently moved to Detroit from New York,My expertise has always been restaurant service, before management I served and bartended multiple locations, I am very skilled at understanding what's best for our guest as well as our restaurant, I adapt well to any setting and will always continue to do my best in any job or task given. By age 22 I was in charge of a staff of 30 and beforehand head server for my restaurant. I would love to give the same energy and overall great work ethic to your establishment as well. Thank you!

Skills
  • Outstanding customer service
  • Alcohol ordering
  • Proficient in mixology
  • Suggestive selling
  • Safe serving knowledge
  • Supervision and training
  • Staff supervision
  • Performance improvements
  • Team oversight
  • Proficient in POS system
  • Employee scheduling
Experience
07/2019 - 12/2019Ima Restaurant Madison Heights, MI
Server
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared salads and appetizers to back up kitchen staff.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
03/2019 - 06/2019Mimi Cheng's DumplingsNew York, NY
Team Lead
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Made all meals in accordance with company standards and requirements.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Executed proper techniques when preparing menu item ingredients.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Kept stations stocked and ready for use to maximize productivity.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
06/2016 - 04/2019BareburgerNew York, NY
General Manager
  • Encouraged, trained and disciplined employees to maximize performance.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Motivated and led team members to work together to achieve targets.
08/2014 - 05/2016Shorty's NycNew York, NY
Bartender
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
Education and Training
06/2014New York, NY
High School DiplomaCathedral HighSchool
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Resume Overview

Companies Worked For:

  • Ima Restaurant
  • Mimi Cheng's Dumplings
  • Bareburger
  • Shorty's Nyc

School Attended

  • Cathedral HighSchool

Job Titles Held:

  • Server
  • Team Lead
  • General Manager
  • Bartender

Degrees

  • High School Diploma

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