LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Motivated "people person" with 25+ years of experience successfully serving customers in busy, fast paced restaurants. Offering in-depth knowledge of craft beers and wine. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and wine selections. Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in food and beverage industry. Talented bar management professional able to maximize team performance and bar sales through top management skills and business acumen. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking.

Skills
  • Food sales and promotion
  • Menu memorization
  • Guest relations management
  • High-volume dining
  • Beverage preparation
  • Tableside service
  • Cash handling
  • Communication skills
  • Employee scheduling
  • Training
  • Staff supervision
Education
Meeteetse Schools Meeteetse, WY, Expected in 05/1996 High School Diploma : - GPA :
Work History
Cheddar's - Server
Bedford, TX, 09/2019 - Current
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
Twice Daily - Assistant Manager
Leeville, TN, 09/2018 - 08/2019
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored employee performance and developed improvement plans.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.
  • Supervised and evaluated staff of 25 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Millstone Pizza And Brewery - Assistant Manager/Restaurant Bar Manager
City, STATE, 06/2015 - 08/2018
  • Monitored employee performance and developed improvement plans.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached team on effective upselling and cross-selling methods.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Promoted to Assistant Manager after only 12 months with company.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.

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Resume Overview

School Attended

  • Meeteetse Schools

Job Titles Held:

  • Server
  • Assistant Manager
  • Assistant Manager/Restaurant Bar Manager

Degrees

  • High School Diploma

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