Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Buffet setup and takedown
Effective customer upselling
Food safety understanding
Food inspection
Point of Sale (POS) system operations
Writing Reports
Instructing Customers
Diagnosing Issues
Safety Awareness
Active Listening
Data Management
Organizational Skills
Customer Service
Flexible Schedule
Fluent in Spanish
People Skills
Relationship Building
Good Work Ethic
Microsoft Office
Critical Thinking
Team Building
Reliable & Trustworthy
Computer Skills
Friendly, Positive Attitude
Product and Service Knowledge
Inside and Outside Sales
Product Merchandising
Customer Needs Assessment
Telephone Etiquette
Caller Assistance
Verbal and Written Communication
Problem Research and Resolution
International Calling
Data Entry
Emergency Situation Response
Automated System Monitoring
Interpersonal Communication
Clear Communication
Client Service
Education and Training
Psja North Early College High SchoolPharr, TXExpected in 05/2016 ā āHigh School Diploma: - GPA:
Experience
Omni Hotels - Server Dallas, TX, 12/2019 - 04/2022
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Reset tables between guests, refilled condiments and wiped down surfaces.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Provided timely checks on guest needs and brought requests.
Brewed coffee and distributed to guests.
Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Communicated effectively with patrons, took orders and made item recommendations.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Suggested additional items to customers to increase restaurant sales.
Omni Hotels - Server Fort Worth, TX, 01/2019 - 12/2019
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Served food and beverages to patrons and immediately remedied issues with orders.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Cleaned tables and chairs to prepare dining area for next customers.
Trained new employees on restaurant procedures and plating techniques.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Stocked server areas with supplies before, during and after shifts.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
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