Service-focused and dedicated to providing unforgettable guest experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, great planning abilities, and interpersonal communication strengths.
Skills
Clear Communication
Office Administration
Hospitality Service Expertise
Telephone skills
Scheduling
Conflict Resolution
Guest Relations Management
Organization skills
Staff Management
New Employee Mentoring
Work History
09/2022 to Current
Chiropractic AssistantRed Robin International, Inc. – , , Blairsville, GA
Performed electric muscle stimulation, massage and mechanical traction.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Promoted office efficiency, coordinating charts, and helping patients with diverse needs.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
11/2020 to 03/2022
ServerNms Usa – , , Young Harris, GA
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Worked with POS system to place orders, manage bills and handle complimentary items.
Increased sales significantly by upselling higher-end products to customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
05/2019 to 08/2020
ServerRed Robin International, Inc. – , ,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Consistently exceeded sales goals by efficiently managing table sections and multi-tasking.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
12/2018 to 05/2019
Front of House ManagerHeartland Dental – , ,
Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Performed cash handling activities, including making change, cashing out register drawers, reconciling totals and resolving discrepancies to maintain financial accuracy, and securing nightly bank deposits.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Adhered to safe work practices, food safety regulations and corporate guidelines.
Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Closely monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
04/2017 to 12/2018
ServerDental Health Associates Of Madison, Ltd – , ,
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS to place orders, manage bills and handle complimentary items for dissatisfied customers.
Greeted and maintained relationships with regular customers.
Checked identification to enforce age regulations for alcoholic beverages.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Education
Expected in 05/2024 to to
Associate of Business Administration: North Georgia Technical College - Blairsville, GA, GPA:
Expected in 05/2016 to to
High School Diploma: Mountain Education Charter High School - Blairsville, GA, GPA:
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