Seeking a position as a team player in a people-oriented organization where I can maximize my customer-service experience, as well as my organizational skills in a challenging environment to achieve the corporate goals.
Welcomed members in a timely and friendly manner, with a brief overview of the the daily cuisine. Maintained knowledge of current menu items, garnishes, ingredients to ensure satisfied patrons. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Answered questions about menu selections and made recommendations when requested. Suggested additional items to customers, as appropriate, to increase club sales. Skillfully anticipated and addressed guests service needs. Consistently adhered to quality expectations and standards. Delivered an exceptional dining experience with friendly, fast service. Communicated with customers regarding orders, comments, and complaints. Responsible for setting up everyday service, also banquet parties. Banquet parties range from 20 to 500 people. Completed closing duties, including restocking items.
Welcomed customers into restaurant and sat them promptly according to their needs. Interacted with customers directly and quickly in a manner which promoted the highest level of customer service. Responsible to receive and deliver food orders in a fast and friendly way. Display knowledge of food menu, wine and liquor menu, ingredients in specialty drinks, and liquor laws. Ensure accurate cash handling and balancing of nightly cash outs.
Supervised employees and encouraged teamwork, communication, and structure. Found ways to be more efficient, productive and goal oriented to strive for excellence. Interacted with customers to ensure satisfaction and a pleasant experience. Overlooked that all retail goals were met from stylists, as well as front desk. Ordered supplies for salon, along with taking inventory and updating new products in the computer. Handled multiple clerical duties while maintaining high volume phone calls. Organized weekly schedules for multiple stylists and salon staff. Created documents, protocols and assisted owners to expand their business.
Provided outstanding customer service in a friendly and enthusiastic way. Created and maintained relationships and loyalty with customers through personal interaction. Displayed tact and patience while dealing with difficult customers. Periodically attended vendor training seminars to preserve the highest level of product knowledge. Conducted financial transactions with customers while operating cash registrar. Achieved sales goal that was provided each month. Stocked shelves, inventory, and prepared displays.
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