Server Resume Example
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SERVER
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience ina face paced industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
Server, 03/2018 to 06/2020
Life Time Fitness – Woodbury , MN
Life Time Fitness – Woodbury , MN
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Pharmacy Technician, 01/2018 to 11/2018
Trillium Health – Rochester , NY
Trillium Health – Rochester , NY
- Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Processed incoming drug orders.
Customer Service Representative, 05/2016 to 11/2017
Caine & Weiner – Remote Call Center Auditor - Work From Home Option , TX
Caine & Weiner – Remote Call Center Auditor - Work From Home Option , TX
- Educated customers on promotions to enhance sales.
- Provided information to customers regarding Lowe's charge card and loyalty program and helped to open and activate new accounts.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Hairstylist/ Manager, 11/2014 to 12/2016
Hairzoo – City , STATE
Hairzoo – City , STATE
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
- Achieved personal sales goals by upselling products to meet individual needs.
- Conferred with customers to assess requirements and recommend specific services.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 87%.
- Ran 2 week payroll for 5 employees, including set-up of warrant number for payroll date in companies payroll software..
Education
High School Diploma: 05/2014
White Knoll High School - City, State
White Knoll High School - City, State
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Resume Overview
School Attended
- White Knoll High School
Job Titles Held:
- Server
- Pharmacy Technician
- Customer Service Representative
- Hairstylist/ Manager
Degrees
- High School Diploma : 05/2014
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