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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Energetic Online Customer Service Commerce representative experienced in responding to website, email and chat inquiries to meet needs of online customers. Guides customers through online ordering process in fast-paced environment using world-class technology. Promotes value of e-commerce by offering best-in-class service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Dining area maintenance
  • Sales expertise
  • Beverage preparation
  • Food and beverage pairings
  • Complaint resolution
  • Credit card processing
  • Inbound and Outbound Calling
  • Professional telephone demeanor
  • Account management
  • Key holder experience
  • Creative problem solving
  • Good listening skills
Work History
11/2019 to 04/2020 Server North American Breweries | Rochester, NY,
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Greeted and maintained relationships with regular customers.
07/2018 to 11/2019 Customer Service Representative Curtiss Wright | Arlington Heights, IL,
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Regularly exceeded daily sales and product add-on quotas.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended Tactical Gear to customers, thoroughly explaining details.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Boosted sales revenue by skillfully promoting diverse Fire Fighting Gear options.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
07/2018 to 11/2019 Accounting Manager Jbs Usa | Olympia, WA,
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
  • Investigated and resolved internal accounting variances to keep records current.
  • Monitored status of accounts receivable and payable to facilitate efficient processing.
  • Entered figures using 10-key calculator to compute data quickly.
  • Liaised with vendors and customers to resolve discrepancies.
07/2001 to 12/2004 Retail Store Manager Good Chem | Boston, MA,
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Drafted invoices for completed work.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Submitted orders for new inventory.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Optimized store displays and appearance via strategic merchandising.
  • Trained new employees on proper protocols and customer service standards.
  • Resolved customer service issues promptly.
Education
Expected in High School Diploma | Anderson County High School, Lawrenceburg, KY GPA:
Expected in No Degree | Bluegrass Community And Technical College, Lexington, KY, GPA:
  • Continuing education in Business.

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85Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Anderson County High School
  • Bluegrass Community And Technical College
Job Titles Held:
  • Server
  • Customer Service Representative
  • Accounting Manager
  • Retail Store Manager
Degrees
  • High School Diploma
  • No Degree