Server Resume Example Applebee's

SERVER

Summary

Ambitious student pursuing Criminal Justice degree eager to contribute developed knowledge in any role given. Skilled in listening and typing in high stress settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills

High-volume dining
Prompt table clearance
Check payment processing
Price memorization
Liquor, wine and food service
Dining customer service
Food safety understanding
Effective customer upselling
Food inspection
Menu memorization
Menu knowledge
Point of Sale (POS) system operations
Regulatory compliance

Effective sales techniques
Safe food handling
Conflict and dispute resolution
Service prioritization
Emergency Response
Strong verbal and written communication skills
Effective communication skills
Typing skills
Great active listening skills
Troubleshooting skills
Detail oriented
Ability to multitask proficiently

Experience

Server|Applebee's - Valdosta, GA|11/2019 - Current

Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Operated POS terminals to input orders, split bills and calculate totals.
Managed closing duties, including restocking items and reconciling cash drawer.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.

Customer Service Representative|CDK Global Inc. - Valdosta, GA|03/2019 - 11/2019

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Answered 100+ inbound calls per day and directed to designated individuals or departments.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Delivered high level of service and support to each customer, paving way for future business opportunities.

Server|Buffalo Wild Wings - Valdosta, GA|07/2018 - 09/2019

Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Managed closing duties, including restocking items and reconciling cash drawer.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Promoted desserts, appetizers and specialty drinks.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.

Sales Associate|Ross Stores Inc. - Valdosta, GA|07/2018 - 06/2019

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Stayed up to date on store promotions, payment policies and security practices.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Education and Training

Georgia Military College - Milledgeville|Valdosta, GAAssociate of Science: Criminal Justice

Hobbies

Helping others
Painting
Volunteering when possible
Traveling

Resume Overview

Companies Worked For:

Applebee's
CDK Global Inc.
Buffalo Wild Wings
Ross Stores Inc.

School Attended

Georgia Military College - Milledgeville

Job Titles Held:

Server
Customer Service Representative
Sales Associate

Degrees

Associate of Science : Criminal Justice

Server Resume Example

Resume Score: 80%

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